Transforming the future of insurance

For years, insurers competed on price instead of maximizing value for their customers. Today, industry disruptions have raised customer expectations and amplified the need for accelerated digital transformation. Meeting these challenges will require new capabilities that improve offerings and experiences at speed and scale. To do this, insurers will need an open-cloud architecture with AI-based process automation that is secure, compliant, and freely integrates third party data without the worries of lock-in.

Is your company on the path to digital insurance transformation? Explore how modernization in digital experiences, flexible operations, and open cloud strategies can meet your evolving business needs and satisfy consumer demands.

Find your pathway to transformation today (1.1 MB)

A future of insurance case studies

Generalli headquarters

Generali and IBM Services

Transformed into a cognitive enterprise using AI-driven intelligent workflows and big data.

 

Turbocharge your workflows

A person using a smartphone

IFFCO Tokio

Reduced real-time claims management response time by 30% with an AI-based solution.

Put AI to work for you

Three women working together at a desk

Swiss Re

Streamlined and optimized financial closings to cruise through quarter-end.

Read the story

A future of insurance solution

The digital age of customer experience

The insurance industry is using new technologies to redefine itself and establish a new roadmap to the future. A digital transformation helps change business models and the customer experience to better benefit policy holders in their daily lives.

Elevate customer experience

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Resources

Elevating the insurance customer experience

AI, algorithms and data-driven technologies can help win the hearts and minds of their customers. (PDF, 885 KB)

The three pillars of insurance transformation

Engage policyholders with enhanced experiences, a lifestyle risk concierge and new platforms.

Embedded insurance in the digital age

Embedded insurance helps carriers thrive in the digital era. But to meet customers where they are, insurers need cloud and AI to get there.

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