A platform-fueled future

Will platforms create a two-speed insurance market?


Average insurers say platforms are disrupting their industry


Outperforming insurers say platforms are disrupting their industry

Explore IBM Insurance Platform

Insurers continue to invest in traditional systems and models that leave them struggling to meet customer needs. To stay viable, insurers must shift from low value activities into a high-value insurance platform ecosystem.

An industry platform is a set of technologies that allows multiple partners to form an ecosystem. It helps optimize operations and achieve market differentiation while keeping costs down.

The IBM Insurance Platform, initially developed with MetLife, shares the innovative ideas of a leading insurer and technology from IBM with insurers who are ready to compete in a new era of business.

The IBM Insurance Platform brings together everything you need to reduce costs and develop true risk value. Self-service models and orchestration help you quickly on-board partners and develop joint value propositions. Experts from IBM can be your guide to reinvention.

The IBM Insurance Platform a cloud-based, security-rich platform that supports modernization across your business. Easily implement technology to engage customers with new offerings, optimize core operations and scale easily on cloud.

  • AI and analytics deliver intelligent automation and critical insights into business processes, increasing efficiency with machine learning and robotic process automation.
  • Pay-as-you-go pricing shifts costs from CAPEX to OPEX and reduces barriers to entry.
  • Differentiate your business with easy-to-compose customer experiences. 
  • Form relevant ecosystem partnerships with ease.
  • Make smarter risk decisions and add value for risk customers.

With end-to-end capability, this as-a-service solution is built with decades of IBM insurance and technology expertise.

Small business is an attractive growth segment for MetLife. We’re excited this platform will give our customers greater access to the benefits they need through a simpler, affordable experience.

—Michel Khalaf, President, U.S. Business and EMEA, MetLife, Inc.

Innovation for insurance

What led MetLife to build an industry platform

An interview with Marty Lippert, EVP, Global Head of Technology and Operations, MetLife and Bridget van Kraligen, SVP, Global Industries, Platforms and Blockchain, IBM.

Additional resources

4 Technology changes are helping insurers become true risk partners. Mark McLaughlin, Global Insurance Director at IBM, describes the changes.

IBM and global insurer ERGO Group have agreed to jointly develop a new system on the IBM Insurance Platform to manage closed books of traditional German life business.

Insurers are catching up with a platform world. Platform models that offer innovative products in a multi-partner ecosystem are disrupting traditional businesses.

IBM and MetLife partner for a groundbreaking IBM Insurance Platform. The IBM Insurance Platform has an initial focus group benefits.

Embrace an ecosystem mindset. Generate non-premium revenue by providing value-added, ecosystem-based services around base insurance products.

Transform fixed-cost IT into a more variable-cost, scalable solution. The new insurance platform is built on IBM Cloud and offered as-a-service.

Get started

Would you like to speak with an IBM Insurance expert?