Watson understands questions asked in natural, conversational language. It quickly answers questions about sales, training, products, customers and more. Customers can easily interact over the web or with chatbots. Watson AI for insurance can be taught the specific nuances of your company and products by leveraging the expertise already inside your organization.
Watson Expert Assist navigates underwriting and pricing guidelines for complex product lines with speed and accuracy, and advises the agent on how to best interact with next steps and resources.