Modernize core systems and operations
Government agencies and healthcare institutions have
been exploring transitions to more capable, nimble systems with a modern
approach to workflows, data and security—where citizen data can be more readily
available, easy to access and shareable across organizations. Those
transformations now need to accelerate. In an environment of growing demands and
limited resources, technology solutions can play a significant role in the
ability to address today’s challenges while embracing opportunities for the
future to enable—and realize—a new normal.
NHS Digital, the technology arm of the United Kingdom’s
National Health Service, transformed its cybersecurity systems because
cyberthreats aren’t just an IT risk. They endanger patient-facing services that
can affect clinical safety and the ability to deliver timely care to patients.
The cybersecurity platform has also been critical to navigating COVID-19 and the
dramatic swell of citizens trying to access healthcare and services
digitally—and the corresponding increasing bouts of cyber crime. To combat the
rise in threats, the NHS Digital team established a security operation
center (SOC), with the support of IBM Services®, that
responds to and remediates security events more effectively and efficiently.
The new system
monitors more than 1.2 million National Health Services devices for
vulnerabilities and has already blocked more than 2 billion malicious
emails in the past year.
Elsewhere, in Europe, a national social
agency for family care sought a more secure and resilient system. To modernize
its allowance benefits operations, the agency contracted for a hybrid cloud solution to
manage hundreds of databases using IBM
Cloud Pak technology on the Red Hat® OpenShift® platform. The new
platform supports deploying benefits more quickly, lowers costs and helps
accommodate ongoing innovation. In addition to up to 70% in TCO savings and
reducing the DevOps cycle by six weeks, it now has a flexible platform that can
accommodate ongoing innovation.
Globally, as the need to protect the health and
safety of populations, drive lower costs and improve the quality of care has
been exacerbated by the current crisis, the public is starting to see government
agencies, healthcare providers, payers and policy makers responding more
quickly. The pandemic is forcing the opening up of new delivery models, services
and opportunities for optimizing workflow execution and reducing waste. Secure
portability of data enables new ways of doing things to support workflow
transformation and remote services. Core service providers and their social
services counterparts are working hard to reduce gaps in care and disparities
across populations, as it has now become an economic imperative for governments
and key to long-term sustainability.
IBM, we believe this moment constitutes a moment for change; an opportunity
to not just rebuild, but to build back smarter, making our world more
resilient, more equitable and more sustainable."
Diverse public sector institutions share a common
mission: they aim to deliver core fundamental services to society. Recent events
have shown that many organizations have had the courage to take steps towards
application modernization and new technology adoption. They have reprioritized
efforts to accelerate digital transformation. And in many cases, these
institutions have worked with IBM to get there. Addressing current and future
challenges requires the flexibility of hybrid cloud and the agility of new
intelligent workflows—all supported with cognitive intelligence and analytics.
IBM can help public sector professionals use the unprecedented amounts of data
to create more personalized services for their citizens. Successful leaders are
using the hard lessons learned to build a foundation for even stronger and more
resilient government agencies and healthcare institutions, ones ready to meet
future challenges. Leadership is defined by the courage to take a bold first
step in creating a smarter, healthier and more resilient society.