The Department of Veterans Affairs (VA) Veterans Intake, Conversion and Communications Services (VICCS) Contract # 36C10E19D0018 is a  5-year IDIQ contract to provide a range of services in support of the Veterans Benefits Administration (VBA).

The VICCS Contract focuses on Managed Services to include:

• Performing intake services
• Performing tracking, handling and management of all source materials
• Performing conversion services
• Performing inbound and outbound mail management

• Facilitating transaction processing / case management
• Performing centralized outbound services
• Developing training and communications materials for change management
• Assisting VA with development and documentation of business processes, rules, and tools to create and / or to improve the following:
  • Data analytics and business process intelligence
  • Data visualization
  • Inbound / outbound mail processing
  • Document taxonomy management
  • Document processing / editing tools
  • New business rules creation for new business processes
  • Business rules management
  • Forms development and modification
• Performing analysis using the developed business processes, rules, and tools