Deliver more efficient customer service and enable future revenue growth by modernizing your customer systems
This solution helps utilities improve customer service by implementing, modernizing, or replacing legacy and packaged customer systems, as well as integration with other applications across the enterprise. The solution also enables utilities to utilize data and analytics systems to detect energy theft and fraud and bad debt to increase revenue.
How it works
Customer systems, such as CIS and CRM, must adapt quickly to changing regulations, customer demands, technology advancements and a growing number of factors. The Customer Systems solution from IBM can modernize or replace your legacy customer systems to improve operational efficiency of call centers and marketing, and empower customers to manage their energy use and utilize self-service options.
How you benefit
Solution benefits include:
Increased customer satisfaction
New revenue streams through additional products and services
Lower service costs per customer
New, improved tools for customer service representatives
Streamlined workflows to increase productivity
Increased billing flexibility and scalability
Improved accuracy in enrollment, billing and collections lifecycle
CASE STUDY: CPFL Energia
CPFL Energia is reducing risk and boosting customer service with accelerated billing runs
The third-largest electric utility in Brazil used a flash-based storage system to cut overnight invoice processing time from eight hours to five, enabling them to onboard two million additional customers and improve call center responsiveness.