For Utilities, customer experience is a prime differentiator

54 percent

of customers say they’d rather switch to a provider that delivers personalized offers

85 percent

of all customer interactions will be handled without human intervention by 2020

66 percent

of executives plan to focus more on customer experience

Empowering all call center agents

Merge human and artificial intelligence to engage customers with personalized experiences and create a seamless journey across every interaction.

Our AI-driven Energy and Utility Customer Care solutions are the tools industry leaders use to deliver exceptional customer service.

Your new assistant

Combine your customer care tactics and strategies into a single, proactive, predictive and uniquely personal experience.

Cut costs, create new revenue streams and retain your client base by empowering human agents with a full view of customer data provided by IBM Watson® – a view that only machine learning and understanding can offer.

Omni-channel experiences

Enhance your customers’ experiences through behavioral analytics.

Integrate business applications, client history, web analytics, social media data and natural language – including voice and written word – to create omni-channel experiences.

Ready to learn more?

Interested in learning how IBM’s AI-enabled suite of products can help transform your utility?