IBM serves 97 of the Top 100 Banks in the World

Today’s banking industry is in a state of rapid change. In addition to a challenging macroeconomic environment, banks face ever-evolving customer behaviors and heightened expectations in an increasingly digital world.

New types of competitors are catering to those expectations through innovative business models, reduced friction between industry value chains and spawning innovative ecosystems. At the same time, the continued proliferation of data, heightened compliance requirements, growing security threats, and changing workforce dynamics continue their impact on the financial services landscape.

Financial institutions need to anticipate change and be agile enough to thrive in it.

Client stories

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Caixa Bank

CaixaBank, S.A., worked with IBM to automate its core processes and centralize its back offices, which has improved customer service

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Natwest

Learn how Natwest Group and IBM made home buying easier

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ABN Amro

ABN Amro digitizes operations with client connection as their primary focus

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BlueShore

BlueShore has long understood that for its employees to develop strong relationships with clients, it had to modernize routine and repetitive tasks

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State Bank of India

Learn how State Bank of India developed YONO to form a vision of something more than a digital bank

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In the mortgage industry, change is constant. Regulation changes, product changes, process changes. It’s imperative that the customer has the support and the info they need to allow them to focus on their home buying journey.

– MaryAnn Fleming
Head of Homebuying Services,
Royal Bank of Scotland

Thought leadership

Financial markets outlook

In the third year of a global pandemic, the financial services industry appears to be acclimating to a new reality. Many temporary measures put in place are now poised to become permanent, and a new industry structure is emerging.¹

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Business and technology collaboration

Modernization is changing all aspects of a financial institution and succeeds when both technologists and business executives collaborate on joint priorities.²

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Footnotes

¹ 2022 Global Outlook for Banking andFinancial Markets (PDF, 492 KB), a commissioned study conducted by the IBM Institute for Business Value, February 2022.

² Fit for purpose: Modernizing with impact, a study commissioned conducted by IBM Global Industries, Banking and Financial Markets, April 2022.