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Banking and Financial Markets solutions from IBM
Put AI to work with watsonx See just how much more a bank can do
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The future of banking is here

Generative AI is accelerating rapidly and the potential for enterprise is clear. However harnessing AI in an industry as complex as financial services requires a mature approach and thoughtful framework to mitigate risk and exposure. AI will change how the financial services industry helps customers, builds efficiency, and secures data, but there are important considerations to unpack.

IBM has led innovation in the financial services industry for more than 100 years and partners with more than 90 of the world’s largest banks. Our hybrid cloud and AI capabilities help banks transition to new operating models, embrace digitalization and achieve continued profitability in a new era of banking.



Embedded banking

As exponential technologies drives back-office efficiencies and financial institutions confront disruption from non-traditional players, banks can expand into a more meaningful role in their client’s daily lives. 

Read the 2023 Banking and Financial Markets Outlook
IBM at Sibos 2023

Unlock the value of AI with IBM at Sibos 2023 | Sept 18–21

Visit Booth #B20 to see how AI is revolutionizing financial services, learn how you can use generative AI today to solve your business challenges, and meet the IBM leaders and experts behind this paradigm shift in technology.

Attend IBM sessions

- Inside Leadership with Dr. Darío Gil, Senior Vice President and Director of Research, IBM - Sept 18, 1:00 PM ET, Conference Stage 4

- AI and IBM watsonx workshop with Saket Sinha, IBM Consulting Senior Client Partner, and John Emmert, IBM Financial Services Industry Director - Sept 19, 9:00 AM ET, South Building, Room 604

Register to attend (link resides outside ibm.com)

Learn more about IBM watsonx




An AI augmented workforce extends the productivity of your bank’s staff to drive results AI: the future of work
Reimagine experience

Banking customers now expect a personalized, seamless banking experience. Deliver consistent and intelligent customer care with conversational AI.


Full transparency and accountability for environmental, social and governance (ESG) factors is a necessity for banks and their customers. Meet responsibility goals by simplifying collection, reporting and actions of your ESG data.

Hybrid Cloud

Banks must generate new levels of efficiency while increasing capacity and productivity. This becomes possible with application resource management on a hybrid cloud.


Modern banks need to have immediate access to vital data while ensuring it remains secure. Storage that improves resiliency and response is critical.


An evolving competitive landscape, new security threats and changing regulatory requirements demand a shift to open banking and modernized systems.


Endpoint device software that helps assess risk, detect fraud, establish identity, authenticate users and protect against malicious attempts across all channels.

Case studies Crédit Mutuel

Expert service, 60% faster. Crédit Mutuel is building upon its strength in customer service expertise with IBM Watson.


See how NatWest reimagined a personalized customer experience.


ABN AMRO advances its digital transformation with virtual agents.

Insights 2023 Threat Intelligence Index

The IBM Security® X-Force® Threat Intelligence Index 2023 helps CISOs, security teams and business leaders stay ahead of cyberattacks.

Learn more
Modernizing with Impact

Companies that adopt fit for purpose as the primary goal of their hybrid cloud computing approach are redefining what modernization looks like, allowing them to innovate and scale faster.

Read more
Generative AI is transforming banks

Watch this video where John Duigenan, GM of Financial Services, discusses key AI use cases, the importance of open and hybrid platforms, the role of generative AI in application modernization, and essential considerations for financial executives embracing AI.

Watch the video
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