Think 2018

Discover how cognitive computing can improve client service, retention and profitability.

Join us at Think 2018 | March 19–22 | Las Vegas

Insight and engagement

New financial technology companies are disrupting the market. In order to stay competitive, wealth management firms need to take a fresh approach, supplementing legacy applications with systems of engagement and systems of insight. Additionally, optimization of back office processes and core systems will allow you to spend more time and resources focusing on how to create better client experiences.

How it works

This solution is comprised of different components that can help your firm respond to evolving market needs. We can help you determine which tools and services will help you develop a more holistic experience for your clients, as well as create a more effective and efficient operation.

  • Digital wealth management solutions address next generation and underserved segments by launching a goals-based, semi-advised digital wealth offering via online, mobile, and desktop.
  • Smarter Advisor creates a set of digital assistants that collect, enhance, and deliver insights to the advisor and client in a simple, natural way.
  • Digital Service Delivery (end-to-end digitization) deploys a client and FA-centered service platform that natively supports goals-based investing and provides the flexibility of switching back offices.
  • Platform Transformation (core systems modernization) leverages design thinking and agility to modernize legacy infrastructure and help deliver on goals-based investing. This includes core modernization and rethinking securities processing utilizing blockchain.

How you benefit

We take digital wealth management solutions the extra mile by incorporating cognitive capabilities including a pre-configured offering, Client Insight for Wealth Management. This allows you to improve your client service by engaging with clients on the channel of their choice, with welcoming modern experiences, establishing consistent, need-based personalized advice, and empowering relationship managers to focus on areas of greatest impact — ultimately leading to greater client satisfaction and loyalty.

Featured solution: IBM Watson Client Insight for Wealth Management

IBM Watson Client Insight for Wealth Management helps you deeply understand client behaviors and provide a data-driven approach to personalized financial advice. This approach includes:

  • Maximize productivity with pre-built dashboards, or by integrating powerful new insights into your favorite CRM system.
  • Reinforce client loyalty with recommended retention strategies, and predict client attrition up to 30 days in advance.
  • Generate incremental revenue with targeted product recommendations and a deeper understanding of individual client preferences.

IBM Watson Client Insight for Wealth Management is now available on the Salesforce Financial Services Cloud. These users now have access to powerful insights from IBM Watson Client Insight for Wealth Management within the CRM dashboard.

Additional resources

Advising the empowered client

Though change in wealth management tends to be evolutionary, not revolutionary, senior managers in the industry today are facing unprecedented challenges.

IBM Watson Wealth Management in Action

Clients want to receive personalized advice and tailored portfolio recommendations that IBM Watson Wealth Management can provide.

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Speak with an IBM Financial Services expert.

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