Branches are part of the banking landscape. However, the definition of what a branch is, its purpose and how this purpose is delivered is evolving. Branches and the way they work in a digital-friendly strategy can lead to higher quality banking interactions.
Successful banks and other financial firms are adopting advanced chatbot technology in their contact centers. This technology provides customers personalized and specific answers delivered in "human-like" conversations 24 hours a day.
Millions of chatbots are at work today helping companies improve first contact resolution as well as deflect customer interactions from higher cost channels.
No human could possibly make sense of the over 2.5 quintillion bytes of data created every day. By understanding customer data such as purchases, web visits, social media posts and call center chats, you can create better customer experiences.
Leverage internal and external customer data to understand what matters most to your customers. Use AI to analyze customer behaviors and spending patterns to predict life events and deliver personalized service to boost customer loyalty.