Business challenge

There is a new generation of competitors in the financial services industry that are threatening the traditional banking model. Cognitive-driven decisions, mobile banking and personalized customer service are now the standard that is vital for competitive differentiation.

Solution approach

IBM Front Office solutions give you the tools and the toolbox to achieve digital transformation

Customer Insight
Using new types and sources of data is the new normal. Turning data into deeper insights lets you make more confident decisions, faster, for your financial services customers.

Integrated Omnichannel Experience
IBM Omnichannel solutions help you learn and adapt to what your customers are saying and doing. Optimize your customers’ experiences in person, at the ATM, online and on their mobile device.

Wealth Management
In a constantly changing market, IBM Wealth Management solutions provide the platform and tools for better client service, personalized advice and ultimately greater client satisfaction and loyalty. 

Insights from experts

 How to Create a Flexible Foundation: Banking in the Cognitive Era

Moving towards an agile and mobile future, built on the cloud

Dutch bank ABN AMRO Bank N.V. sees a seismic digital shift in the banking industry and is making investments now to keep pace. That future centers around analytics, cognitive computing and mobile technology.

Building a customer-centric business model

With online and mobile banking surging in popularity in Brazil, Banco Bradesco modernized their core systems to support the growth in online and mobile transactions, while preserving exceptional reliability.

News and events

Discover where we will be next and what you may have missed

Branch transformation

Branch transformation

Branch transformation is one of the most challenging projects for a bank, involving premises, processes, people and technologies.

Think 2018

Think 2018

The first-of-its-kind business and technology event.

March 19 - 22 2018 | Las Vegas, NV

Make banking personal again

Make banking personal again

Create meaningful messages for customers about products that will help them in their unique life situation.

Get started

Speak with an IBM Financial Services expert.