Why IBM
In a world where customers expect first-rate experiences, exceed expectations. IBM can help you create new models of engagement to help attract and retain better customers at a lower cost.
Retail banks provide an excellent customer experience to 35% of those surveyed.*
How we can help
Create seamless customer experiences
Ensure that your customer's end-to-end experience is worth the journey.
Leverage insights from data and AI
Generate intelligent workflows to reimagine your business. Let your data empower your team.
Understand customer wants and needs
Win customers’ hearts with superior omnichannel banking experiences.
Who we work with
Bank of China
Bank of China transforms its services to create more personalized customer experiences.
Bank of Montreal (BMO)
BMO is the first Canadian bank where customers can use mobile devices to open bank accounts.
Royal Bank of Canada
The Royal Bank of Canada provides a dynamic experience for employees from their first day on the job.
IBM Technolgy
Explore the technology designed to help fortify systems, leverage data and streamline operations.
Cloud
Secure your digital platform and enhance your customer experience with smart cloud solutions.
AI
Add the cognitive power of IBM Watson® to boost all aspects of your banking operations.
Blockchain
Weave trust and transparency throughout all your financial transactions with blockchain.
Trends and news
Designing for “no touch”
Business models, workforces, processes and services need to radically transform.
Client centered banking
Augmented intelligence is crucial to customer experience and satisfaction.
Customer experience and compliance
What customer complaints can tell you about your experience (and your compliance).
Learn more
Discover the IBM solutions that can help strengthen your risk, compliance and security stance. Speak to an IBM Banking and Financial Markets representative today.
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*Source: IBV Study: The Cognitive Bank