Create a seamless, connected experience for your customers

90% of executives anticipate their industries will be disrupted by digital trends. Read the full report to learn how a digital shift can help you create consistent compelling experiences and open up new areas of revenue.*

Reinvent business ecosystems

Visionary organizations look outside their industry to adapt products, develop new business models, and fundamentally change the way they operate. Those that adopt a customer-first approach and learn to use digital technology — including cloud, cognitive, mobile and IoT — can exceed consumer expectations and create a seamless system of interconnected products. Become a visionary organization by starting with an IBM Garage.

Make decisions with confidence

By 2020, Gartner predicts there will be more than 470 million home appliances and 250 million connected cars around the world. The vast amount of information products collects is useless, however, if there's no way to garner actionable insights. Industrial products companies that figure out how to successfully decipher the data will unlock new value for customers and reach unprecedented levels of business performance. See how Whirlpool harnesses IoT sensor data to make better products.

Reduce costs and deepen customer loyalty

Eighty-nine percent¹ of consumers will take their business to a competitor after a single negative service experience. What's more, 61 percent of failed customer support calls could have been solved with better access to data. Customers expect a great experience across channels and IBM's AI-enabled solutions can deliver resolutions.

Who we work with

Panasonic

With Watson™ on the IBM Cloud™, Panasonic personalizes guest experiences with innovative AI solutions.

Volkswagen

Using IBM Garage™, Volkswagen leveraged data from cars to improve customer experiences.

McLane

IBM Garage helped McLane innovate and create new revenue streams out of existing assets.

Resources for connecting experiences

AirWire CEO explains personal driving assistants

The ecosystem equation: collaboration in the connected economy

Digitally transform your business to stay ahead of disruptions and the competition

Ready to learn more?

Learn how innovative IBM solutions can help you transform your Automotive enterprise.

*Source: IBM, "Ushering in the Era of Connected Experiences." December 2017