Consumer identity and access management (CIAM) solutions
Design engaging, modern and secure digital experiences for consumer identity and access management
Overview
Your external users — whether customers, prospects or citizens — expect a frictionless and secure experience through every channel. CIAM solutions from IBM Security™ provide personalized, repeatable experiences for your users while protecting their data and privacy.
Benefits
Align your organization
Bring technical and business stakeholders together to strategically define a CIAM program.
Engage users with trust
Capture pertinent data through branded experiences and with consent.
Modernize the user journey
Streamline user onboarding, profile management and passwordless authentication for each identity.
Consumer IAM solutions
Cloud IAM for consumers
Provide a seamless, omnichannel experience that builds and maintains trust with your consumers.
Consumer IAM services
Support your business stakeholders with a turnkey service model that delivers CIAM on demand.
Forrester report highlights IBM CIAM solutions
According to Forrester, IBM is “a great fit for firms that need to combine risk-based authentication with CIAM.” In the recent Forrester Wave: Customer Identity and Access Management, Q4 2020, the report cited IBM’s support for FIDO2 and biometrics authentication, integration with IBM and third-party identity verification and fraud management solutions, as well as reporting and dashboarding capabilities.
Resources
CIAM for Dummies ebook
Explore CIAM business drivers, use cases, technology, deployment and planning considerations.
Consumer IAM insights
CIAM professionals discuss protecting consumers and providing delightful digital experiences.
Compare workforce and consumer IAM
Learn the commonalities and differences, and how to protect both internal and external users.