5 signs your B2B business needs a modern order management system
Overview
Supports B2B complexity and your sustainability goals
For enterprises looking to accelerate B2B commerce growth, IBM Sterling Order Management enhances customer experiences, helps increase revenue and improves operational margins – all while supporting their sustainability goals. Leveraging multi-enterprise inventory visibility to help companies deliver perfect orders consistently, the solution reduces manual effort and costly errors through the digitization of fulfillment processes and the automation of workflows. Streamlining these processes prevents inventory wastage, reduces carbon footprint, and helps organizations operationalize sustainability.
Testimonials
We now have better visibility into inventory and orders across our global supply network. This clarity helps us optimize stock levels to reduce inventory carrying costs, and ensure that orders are fulfilled in a timely, accurate manner, which in turn boosts customer satisfaction.
Bob McAdoo
Vice President, Worldwide Business Systems
Parker Hannifin
With IBM OMS, we have the capability in a consolidated platform to provide real-time inventory visibility and optimized order orchestration for our ecommerce channel, which will result in a better customer experience.
Mohit Jain
CIO
Fleet Pride Automotive Supplies
Why choose IBM Sterling Order Management
Enhance your ERP
Fill critical gaps in ERP and commerce platforms, purpose-built capabilities and intelligence for complex, multi-enterprise B2B order management.
Adapt to any business complexity
Flexibly adapt your order management technology to your business strategy, rather than the other way around.
Improve scalability and performance
Lower your total cost of ownership with a roadmap that accelerates development and provides resource-light transformation and always-on commerce.
Built for your business
Manufacturing
Enterprise resource planning (ERP) solutions were not built to support order management, and many homegrown systems cannot scale to support demands for automation. True order orchestration allows you to manage incoming product orders without handling paper, and with the confidence to exceed customer expectations.
Aftermarket parts
Managing order orchestration with countless SKUs is a critical task, especially when you have contractual service level agreements to meet. An order management system that integrates and automates customer requests from order entry through fulfillment makes the most of your data.
Wholesale and distribution
Meeting digital commerce demands in an efficient and holistic way is challenging without a view of available-to-promise inventory. By creating a unified view of enterprise inventory, order management software can maximize productivity and improve fill rates across the supply chain.
Resources
IDC Technology Spotlight
IDC explores the ways in which B2B sellers are challenged to evolve their order management to be agile and better serve their customers.
The Order Management Market
In this IHL Executive Advisory Program Research Study, learn about key trends and drivers in the order management software market. See why IBM was ranked a leader.
B2B commerce is accelerating
ERPs weren’t built to meet today’s B2B customer expectations. Learn how to better manage inventory, handle order velocity, and meet fulfillment commitments.