Technician in a blue hardhat inspecting factory equipment with a tablet

Connecting technicians with mobility and AI

From routine service calls to remote inspections, technicians succeed or fail based on their knowledge. Yet as assets become smarter and more connected, the information needed to maintain and manage them grows. How can fields technicians keep up? With AI and a mobile platform.

IBM® Maximo® mobile solutions deliver remote and AI-based expert assistance, real-time asset history and operational data from wearables, safety sensors and diagnostic interfaces to the digital twin. Explore the IBM solutions below and discover how intelligent mobile EAM can keep technicians connected and your organization productive.

Benefits of Maximo® mobile solutions

Boost technician productivity

Provide access to mobile-native features and AI-powered tools, so technicians have all the information they need to find solutions even in the most remote locations.

Create a safer workplace

Guard worker safety with data from cameras, sensors, beacons, wearables and other devices to monitor density, capacity levels, no-go zones and more.

Train workers and reduce knowledge gaps

Give a new generation of workers the information they need to do the job — including critical expert and institutional knowledge — all in the palm of their hand.

Spot problems and avoid downtime

Identify small problems before they become big issues with computer vision and AI-based visual inspection.

Find answers, anytime, anywhere

Use AI- and human-based assistance to search for the most probable fixes, identify parts and collaborate remotely with experts.

Stay in compliance

Use integrated HSE data and processes to improve safety, environmental and operational performance in compliance with regulations and operating procedures.

Smarter operations tablet application screen examples

IBM Maximo Mobile: Manage any asset, anytime, any place

Maximo Mobile, built on next-generation mobile technology, is a revolutionary, easy-to-deploy platform that provides technicians the right asset operational data at the right time — all in the palm of their hand. It helps your technicians scale their expertise, improve asset reliability, and streamline your business operations. As part of the IBM Maximo® Application Suite, IBM Maximo Mobile has flexible options and can be deployed on premises or on any cloud environment.

→ Get the Maximo Mobile demo

→ Read the Maximo Mobile solution brief (PDF, 275 KB)

IBM Maximo Assist: Every technician is your best technician

Augment your asset maintenance program with AI and remote human-based assist to help technicians get on-demand assistance whenever and wherever it’s needed. Maximo Assist is powered by IBM Watson® technology for continuous learning, with recommendations that only improve with use. An AI-infused solution, it helps technicians troubleshoot and repair problems faster and more efficiently to reduce costs, improve uptime, and extend asset life.

Two tablet screens showing remote collaborative interaction between two technicians working on repairing a factory pump
Sequence of mobile screens showing a part identification from a live snapshot

Parts Identifier: Spend less time searching for parts

Identifying the right asset parts and components during inspections can be challenging. Choose the wrong one and you face more downtime and higher costs. 

IBM Maximo Application Suite AddOns – Parts Identifier is a unique feature within Maximo Mobile that helps your field technicians identify industrial parts within seconds. Users just snap a picture of the part being inspected. Then the AI-enabled recognition technology quickly identifies the part and accesses the documentation, work orders and data needed to get the work done.

IBM Maximo Safety: Manage workplace safety and worker health

Put compliance at the center of safety to make it easier to identify and eliminate hazards in the work environment. Maximo Safety also helps you adhere to government and medical guidelines for your workplace. With the combination of advanced analytics and near real-time access to data from various devices, you can holistically manage both the facility and your workers’ health and safety.

Technician working on a ceiling air filtration system
Desktop and mobile EAM displays

IBM Maximo Visual Inspection Mobile: QA with computer vision

Boost your quality assurance with highly efficient, accurate computer vision on iOS mobile devices. You’ll be able to quickly discover defects on your production line to reduce downtime and waste. Use object detection and image classification models trained on Maximo Visual Inspection for remote inferencing and management.

→ Take a tour of Maximo Visual Inspection Mobile

→ Learn more about Maximo Visual Inspection Mobile

Case studies

Two smart watch faces showing side-by-side information related to social distancing

Retail: Samsung

Samsung partnered with IBM to combine Galaxy Watch with IBM Maximo Safety to deliver a safer retail experience for employees and customers.

Close up of a medical technician reading a patient's blood pressure

Healthcare: NHS Highland

NHS Highland uses Maximo Mobile and Maximo Scheduler to enable engineers to maintain and repair healthcare facilities in remote areas.

Technician working on top of a large wind turbine

Field management: Maximo Mobile

Maximo Mobile provides a sophisticated mobile solution to give field technicians all the asset information they need to get their jobs done.

Ready to take the next step?