What it can do for your business
IBM® Support Value Add Offering for Tivoli® Netcool®/OMNIbus Architecture can be deployed in a single tier or multi-tiered configuration to increase performance and event-handling capacity. It provides up to eight (8) hours of assistance from a highly skilled IBM Support Specialist on tasks that are typically outside the scope of standard IBM support. Your IT organization may be facing a technical situation where you require additional guidance for a short length of time. This support provides you with advice to help resolve complex issues and optimize performance while enabling your existing staff to focus on other business priorities.
Resolve challenges faster
Save time, remove obstacles and optimize the performance of your IBM Netcool/OMNIbus architecture with personalized configuration and troubleshooting advice from an IBM Support Specialist.
Improve deployment efficiency
Improve the efficiency of your IBM Netcool/OMNIbus architecture deployment by leveraging experienced-based recommendations.
Enrich knowledge and capabilities
Improve your skill competencies, system availability and performance by engaging with a Support Specialist for short-duration technical guidance on your architecture.
Key features
- Flexible support
- Personalized technical advice
- Apply best business practices
- Block hours of support