Feature spotlights

Engage with a Support Specialist

Engage with a Support Specialist for remote block hours of timely, tactical advice and troubleshooting tips for optimizing your Netcool/OMNIbus probe or gateway integration.

Flexible support

Provides a flexible solution for enhanced support to help with root cause analysis of critical problems, advice to minimize disruptions and proactive guidance throughout your planning.

Block hours of support

With up to 8 hours of scheduled time, a Support Specialist can be leveraged to provide enhanced support to supplement your in-house skills.

Apply best business practices

Optimize your probe and gateway configuration with timely, tactical advice on best business practices to apply to your specific business needs.

Technical details

Software requirements

IBM Support Value Add Offering for Netcool/OMNIbus Probe Gateway requires you to acquire and maintain for the duration of the contract period a software subscription and support contract through the IBM International Passport Advantage program (or other appropriate IBM agreement) covering the Software license for which the IBM Support Value Add offering is being purchased for.

    Hardware requirements

    There are no hardware requirements for IBM Support Value Add Offering for IBM Netcool/OMNIbus Probe Gateway.

      Technical specifications

      At a mutually agreed time, IBM support will engage remotely with your staff to review your current OMNIbus probe or gateway, provide best practice recommendations on configurations for new deployments and troubleshooting support during the initial deployment of a new probe or gateway integration.