IBM® Support Value Add Offering for Tivoli® Netcool®/OMNIbus Upgrade Advice provides a flexible solution for root cause analysis of critical problems, advice to minimize disruptions and proactive guidance throughout the upgrade process.
Personalized technical advice
An IBM Support Specialist will contact you by phone and provide personalized advice or answer questions that are beyond the scope of your base contract to help optimize your IBM Netcool/OMNIbus upgrade success.
Apply best business practices
With up to 8 hours of scheduled time, an IBM Netcool/OMNIbus Specialist can be leveraged to provide advice on upgrading to the most current version so you can have access to the latest fixes and features.
Block hours of support
Optimize your upgrade success with remote block hours of timely, tactical advice and troubleshooting tips on upgrading to the latest release. Block hours can be broken into smaller segments giving you that extra boost of support when you need it.
IBM Support Value Add Offering for Tivoli Netcool/OMNIbus Upgrade Advice requires that you acquire and maintain for the duration of the contract period a software subscription and support contract through the IBM International Passport Advantage® program (or other appropriate IBM agreement) covering the software license for which the IBM Support Value Add offering is being purchased.
There are no hardware requirements for IBM Support Value Add Offering for Tivoli Netcool/OMNIbus Upgrade Advice.
Tap into deep knowledge from IBM by talking directly with an IBM Support Specialist to help resolve complex issues or to gain advice to optimize your upgrade experience.
At a mutually agreed time, a Support Specialist will engage remotely with you and provide advice on best practices for upgrading, assist with the creation of an upgrade plan and verify the upgrade plan helps to minimize disruptions.