Frequently asked questions

Get answers to the most commonly asked questions about this product.

Yes. IBM Managed Mobility will provide full support for IBM Lotus Notes Traveler software. This service includes installation, configuration and maintenance of the Traveler server, running on either an on-premise or cloud MDM solution.

IBM Managed Mobility Services is continually evolving to include additional tools and options as they are developed. We can also support additional MDM platforms as custom services.

You project begins with a high-level meeting to review your objectives. Our team will customize your plan to meet your specific requirements, including a project manager, regular reports, process and procedure development, policy configuration, help desk scripts and other typical components.

We provide access to a MDM tool so administrators can perform tasks like resetting passwords, locking and wiping devices. We support your level 1 help desk team by helping resolve complex user mobile device issues. Prefer not to troubleshoot? We can offer premium level 1.5 through 3 level support.

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