Feature spotlights

Cross-IT domain expertise

IBM has an unprecedented breadth and depth of skilled personnel globally to manage your networks in hybrid cloud environments. Our experts have deep skills in networking and understand hypervisors, servers and storage, allowing you to seamlessly integrate and operate your networks within the framework of the rest of your IT infrastructure.

Dynamic automation

Modernize your approach to addressing performance issues with a virtual engineer that proactively detects and resolves infrastructure, service and security events. Instead of manually addressing issues, the virtual engineer can identify and fix problems, escalating only those events that cannot be solved automatically with the available, relevant information to IBM technicians to dramatically speed problem resolution.

Advanced analytics

IBM delivery analysts can examine failure patterns across your platforms and processes, and proactively prevent issues more effectively by addressing their root causes. Integrated tooling enables true event correlation and de-duplication for more efficient issue resolution.

Industry-leading processes and cloud-based tools

IBM uses proven processes based on the ITIL service management best practices. Our cloud-based tools optimize flexibility and hybrid network performance while making future transitions to different technology providers easier.

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