Frequently asked questions

Get answers to the most commonly asked questions about this product.

AppleCare for Enterprise is designed for any enterprise looking to take advantage of the Apple IBM partnership. AppleCare for Enterprise provides the essential service and support foundation that helps ensure successful implementations of iOS.

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AT , AU, BE, CA, CN, DK, FI, FR, DE, HK, IE, IT, JP, LU, NL, NZ, NO, PT, SG, KR, ES, SE, CH, TR, UK, US. For hardware covered by a contract purchased in one of these countries, but deployed elsewhere, a subset of the extended service may be available.

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Yes. It is just one of the benefits of working with IBM. To learn more how IBM’s global footprint can help you support your Apple devices, please click on the Contact Us button.

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AppleCare for Enterprise covers the iPhone, iPad, iTouch, AppleTV and/or Mac devices. AppleCare for Enterprise covers new, existing and BYOD devices. Only new devices count towards the 2,000 device threshold.

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AppleCare for Enterprise requires organizations to acquire and support 2000 devices within the next 12 months. This purchase requirement can be met by any combination of iPhone, iPad, iTouch, AppleTV or Mac devices. Purchases can be spread out throughout the year.

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