Customer experience made easy
Don’t worry if you don’t know how to build your chat experience. We do the hard work for you. Our out-of-the-box chat interface is designed based on years of knowledge to help you make every interaction enjoyable.
Powered by NLU
Training your assistant to understand your customer in natural language is easy thanks to our AI technology. Industry-leading natural language understanding (NLU) provides training recommendations to build, run, and improve your assistant.
Connect to any system or channel
We understand you have your channels, systems, and apps in place. Preserve your investments and seamlessly connect Watson Assistant to messaging channels, voice channels (IVRs), market-leading customer service desks, or any other application across your organization.
The Next Generation: Diverse Perspectives on Data and AI
Get deep insights from your data, interact with customers and employees on their terms, and train your AI systems on the language of your industry.
Eliminate data Silos and retrieve information buried deep inside enterprise data – with the freedom to operate anywhere.