What it can do for your business

When your IBM software reaches end of service, you may require extended support, i.e., you may still have critical applications running on the software or may require more time to migrate to a newer software release. IBM Software Support - Service Extension can extend support up to 3 years after the official end-of-service date (available extension durations will depend on the specific IBM Software product life cycle policy for your product). This service customization helps provide easier access to IBM technical support specialists for use and defect support and can help optimize up time while you plan upgrades or next steps.

Extend service

Extends support for end-of-service IBM software by providing technical expertise for "how to," usage and defect issues.

Maintain availability

Helps improve systems availability and resiliency through around-the-clock support for customer-critical problems as well as ongoing defect support.

Facilitate reduced TCO

Support reduced cost of ownership with more cost-effective, feature-rich, and thorough support.

Supports your migration process

Bridges the gap to facilitate migration to a more current software release.

Key Features

  • Extended support from 3 months to 3 years
  • Support for new defects
  • Guidance on known defects
  • How-to advice and guidance for usage and installation
  • Help in isolating the cause of the problem
  • Interpretation of product documentation
  • Searching existing database for known problems