Frequently asked questions
Get answers to the most commonly asked questions about this product.
With IBM as your single support vendor, you receive one-stop cross-platform technical support. You can make unlimited calls under an annuity based contract. We are vendor agnostic, have deep skills in cross-platform environments and support both hardware and software.
IBM has deep skills with a 93% Fix Rate. We offer 24/7 direct access to technical specialist who become very familiar with your environment. This can lead to quick problem resolutions and proactive assistance to prevent problems before they occur.
Augmenting staff with support from multiple vendors can be costly and inefficient. Our annuity pricing with unlimited calls/callers is very competitive with our competition. Plus, we help you keep your environments performing at its peak, which can reduce expensive downtime and support costs.