The Next-Generation Approach to Banking Tech Support

In today's multi-cloud and heterogeneous IT environments, continuous change is the new norm when supporting long-term business direction and requirements. An integrated support strategy that enables you to streamline support for all of your hardware and software for your data center and across the four walls of your enterprise can help you reduce complexity, decrease costs and ensure high availability. IBM Technology Support Services helps clients achieve:

  • 25% reduction in maintenance and support spending
  • 20% reduction in time spent on hardware support-related tasks
  • 22% reduction in mean-time-to-repair (MTTR).

Predictive Maintenance

Help to eliminate potential downtime by identifying issues before they occur.

Lower Cost

End-to-end accountability reduces cost by 15% - 30% using consolidation, standardization and automation.

Augmented Remote Assist

Enables higher first time fix rate and ensures critical problems receive the highest level of support.

IT Support Best Practices

Expert help with avoiding problems and faster, efficient resolution if they do occur.

One Hand to Shake

By simplifying to a single source of support for all hardware and software, businesses have shown over a 20% reduction in time spent on vendor relationship management.

Vendor Agnostic Client Focus

IBM can provide holistic support for systems, system software and middleware, in support of your business goals - regardless of manufacturer.