Screenshot of alerts in a personalized dashboard in IBM Sterling Order Management software

Smart order fulfillment with IBM Sterling Order Management

Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS).

Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. 

IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability.

IBM Sterling Order Management

Get omnichannel order management with all the tools a business user needs. Monitor and manage your fulfillment network without help from IT.

Customize monitoring and alerts

You can easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.

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Take real-time, immediate action on capacity

For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules — all without an IT ticket.

Deliver the order promise with intelligent fulfillment

  • View accurate, real-time global inventory from all channels
  • Order, fulfill and return from anywhere, to anywhere
  • Allocate inventory and resources from any internal or external source, with order promising and scheduling rules tailored to your business
  • Coordinate order orchestration across your extended supply network

Deliver with intelligent fulfillment
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Reverse logistics

  • Efficiently manage returns and repair processes

  • Link return and repair requests to original sales orders to enable repair lifecycle tracking

  • Use flexible business rules to track reverse inventory back to the right location, including partner locations

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Next-level options for advanced omnichannel fulfillment

Quickly integrate add-ons for advanced customer store experience, AI-enhanced order optimization and smart customer service.

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Deploy faster and do more with help from a partner

Depend on expertise from the IBM Business Partner ecosystem to speed implementation, customize and more.

Testimonials