What it can do for your business

Support Value Add Offering for ITNM Implementation provides advice on best practices for a successful migration, configuration advice on discovery setup, device monitoring, distributed polling, monitoring requirements, creating custom poll definitions or advice on discovery filters and enriching the topology. You decide the area of focus and an assigned Support Specialist will work with your staff remotely. They will share advice and important concepts to help configure and sustain your network topology, guidance on how to identify problems with the discovered topology, and how to fix the discovery configuration to address problems.
IBM Support Value Add Offering for Tivoli Network Manager Implementation

Optimize the client experience

Save time, minimize disruptions and optimize the success of your next migration, fine tune your monitoring or discovery setup with personalized guidance and troubleshooting advice.

Improve implementation efficiency

Get tactical technical advice on how and what to migrate, setting up distributed polling and understanding monitoring requirements or advice on Discovery Setup tuning and enrichment.

Enrich your learning and capabilities

Improve learning and capabilities when important concepts are explained specific to your environment and best practice suggestions are provided for configuring your environment.

Key features

  • Personalized technical advice
  • Flexible support
  • Block hours of support
  • Apply best business practices