Feature spotlights

Personalized technical advice

A Support Engineer will contact you by phone and provide personalized advice or answer questions not typically supported by your base contract to help optimize your monitoring success. Web sessions will be used in many cases. The health tools can be installed and used at no extra cost.

Flexible support

Provides a flexible solution for root cause analysis of critical problems, advice to minimize disruptions and proactive guidance throughout the monitoring improvement process.

Apply best business practices

After completing an audit on potential issues and configuration changes than can effect your monitoring environment, we will provide advice on best practices to help optimize your monitoring system success.

Block hours of support

With up to eight (8) hours of scheduled time, we will explain your inefficiencies and show you how to run your own reports to help optimize your success.