Empower store employees to provide superior customer service
IBM® Sterling Store Engagement provides a real-time view of all your inventory, customer and order data through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, buy online, pickup in store and ship from store), as well as managing returns across channels. IBM Sterling Store Engagement allows store employees to provide omni-channel services in the store for fulfillment, inventory management, task management and customer service.
Benefits of IBM Sterling Store Engagement
For Store Associates
- Grow revenue with personalized recommendations for up-sell and cross-sell opportunities
- Drive efficiency with inventory location data and an optimized pick, pack and ship process/pickup
- Maximize the use of working capital with accurate inventory counts
For Store Managers
- Drive sales with inventory visibility across the store network to save the sale
- Monitor and manage activities and tasks for employees
- Reduce inventory carrying costs with condensed inventory across store networks
For Customers
- Help customers enjoy a more streamlined experience, with quick mobile checkout and client-handling capabilities
- Execute purchase and checkout of in-store products — without customers having to stand in line
- Create an enhanced shopping experience by delivering compelling product information in-store
IBM Sterling Store Engagement in action
Customer profiles help associates remain prepared, provide service beyond expectation and encourage sales.
Empower store associates to provide great customer experiences with a mobile, easy-to-use solution.
Store fulfillment dashboard allows users to improve efficiency in pick, pack and ship operations.
Control store operations through intuitive mobile applications that enable omnichannel offerings.
Key features of IBM Sterling Store Engagement
Responsive web design
Works on desktops, tablets and phones to enable store employees to efficiently provide customers with an optimal omnichannel experience in the store
Various fulfillment options
Provide in-store pickup, home delivery and traditional shipping as three distinct fulfillment methods that are supported at an order-line level.
Simplified in-store returns
Allows easy and accurate rules-based processing of orders and items, regardless of the original purchase channel that was used.
Contactless payment methods
Enables quicker and more efficient check-out, thanks to contactless payment methods.
Testimonials
“ Many of our in-store associates aren’t tech-savvy, so it was crucial that the solution was intuitive. When we tried IBM Sterling Store Engagement, we realized right away how easy it would be to train our people — ensuring we could hit the ground running when the solution went live. ”
- Keir McIntyre
- Director of Direct to Consumer Technology
- Eileen Fisher