Frequently asked questions

IBM Robotic Process Automation is now embedded in IBM Cloud Pak® for Business Automation. If you're an IBM Cloud Pak customer, you can use your entitlements for Robotic Process Automation without any additional licensing to intelligently automate tasks, workflows, decisions, content management and data capture.

IBM Robotic Process Automation is a full-featured robotic process automation solution for building attended and unattended software bots. It also offers low-code authoring tools, recorders, scheduling and management of bots. You get:

• Integrated intelligent virtual agent (IVA) chatbots
• Concurrent execution with workload management
• Credential management
• Software and services
• Your choice of deployment — on premises or SaaS

Intelligent automation capabilities with AI make IBM Robotic Process Automation more interactive and sophisticated, so you can move beyond automating back-office processes. AI-powered RPA features include:

Integrated chatbots
Combine chat and RPA commands to create intelligent virtual agents (IVAs) deployable on multiple channels to provide engaging client interactions.

Out-of-the-box capture
RPA commands for data extraction and classification, with built-in, best-in-class OCR. Expand to advanced use cases with intelligent capture from IBM Cloud Pak for Business Automation.

Intelligent workload management
Intelligently distribute work across multiple bots to minimize bot idle time and optimize throughput.

Native AI functionality
AI commands, including machine learning, decisioning and fuzzy logic, are available through the drag-and-drop interface so you can build bots that learn, think and reason.

You can try this offering right now by signing up for a free trial.