Personalized technical advice
An IBM Support Specialist will contact you by phone and provide personalized advice or answer questions not typically supported by your base contract to help optimize your IBM® Netcool®/OMNIbus Rules for your production environment.
Proper functioning of rules
A Support Specialist will work remotely to review your rules files features and logic, provide guidance on expected results for your events and make recommendations for improvement.
Block hours of support
Engage with a Support Specialist for remote block hours of timely, tactical advice and troubleshooting tips for optimizing the development of rules based on your events.
Apply best business practices
Write production-quality rule files that are both easily maintainable and extendible with best practice advice from an experienced Support Specialist.
IBM Support Value Add Offering for Tivoli® Netcool/OMNIbus Rules File Development requires that you acquire and maintain for the duration of the contract period a software subscription and support contract through the IBM International Passport Advantage® program (or other appropriate IBM agreement) covering the software license for which the IBM Support Value Add offering is being purchased.
There are no hardware requirements for IBM Support Value Add Offering for Tivoli Netcool/OMNIbus Rules File Development.
At a mutually agreed time, IBM Support will engage remotely with your developer to review your IBM Netcool/OMNIbus rules, provide recommendations on modifications to apply and assist with the development of rules based on your events.