What it can do for your business

Managing multivendor, multiplatform environments has become an increasingly complex task. IBM® Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best-practice based service desk capabilities.

IBM also provides a new bundled offering under a new consumption model that changes the way you can use and deploy DevOps software. The new offering helps simplify your planning for adoption and growth of critical IBM DevOps products. Read more in the solution brief below

IBM Control Desk on Cloud

Reduce help desk calls

The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff.

Improve first call resolutions

IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information.

Reduce outages

Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.

Key features

  • Manage IT, operational assets
  • Create software app store
  • Analyze change impacts
  • Self service, service catalog
  • Manage software assets
  • Manage changes
  • Manage issues
  • Flexible pricing and deployment

Security and privacy in the cloud

  • IBM enables companies to scale and adapt quickly to changing business needs without compromising security, privacy or risk levels when using IBM cloud offerings.

    Learn more about IBM Cloud security

Which option is right for you?

  • 30-day free trial


    Experience IT asset and service management from a common control center

  • Authorized users


    Per-seat pricing is for dedicated users

  • Concurrent users


    Allows you to share access with multiple users

See how it works