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IBM Our Company

IBM basics

IBM is a values-based enterprise of individuals who create and apply technology to make the world work better. Today, about 400,000 IBMers around the world invent and integrate hardware, software and services to enable forward-thinking enterprises, institutions and people everywhere to succeed on a smarter planet.

 

Major Operations

  • –  Global Technology Services primarily provides outsourced IT infrastructure services and business process services.
  • –  Global Business Services primarily provides professional services and application outsourcing services.
  • –  Systems and Technology provides clients with solutions that require advanced computing power and storage capabilities, as well as leading semiconductor technology and products.
  • –  Software consists primarily of middleware that enables clients to integrate systems, processes and applications, and operating systems software that runs computers.
  • –  Other Our Sales organization and our Research, Development and Intellectual Property organization also deliver value to clients.
 

Our Values

Since its inception, IBM has been a company that defines itself by fundamental values—not by products, technologies or leaders. Today, shared values are more essential than ever before—for enterprises, for individuals and for the globally integrating society of the 21st century. In 2003, IBMers worldwide came together to renew and define our core values which now serve as the foundation of IBM’s culture and brand, and the guide for each IBMer’s work, decisions and relationships.

  • –  Dedication to every client’s success.
  • –  Innovation that matters—for our company and for the world.
  • –  Trust and personal responsibility in all relationships.
 

Governance of Corporate Responsiblity

We have always believed that IBM is more than just a business. When you look at our nearly 100-year history, you see that though we have changed many times, we have always had a real and lasting impact on the world because of our unique character—our core values, our behavior and our performance as IBMers.

Senior Management is ultimately responsible for our economic, environmental and societal performance, as well as compliance with all laws, regulations and our various codes of conduct. The IBM Board and its committees directly oversee these efforts and regularly review performance and compliance.

Our Corporate Citizenship Steering Committee, comprising executives from all functional areas across IBM, provides overall direction on key issues.

On a day-to-day basis, our citizenship activities are managed by the Corporate Citizenship & Corporate Affairs organization, which reports to the senior vice president for Marketing & Communications.

 

Stakeholder Engagement

For decades IBM has embraced collaboration at all levels of the enterprise. Today, we believe the most enduring problems facing our planet are challenges that require innovation and collaboration from multiple constituencies.

We define collaboration as partnership among businesses, governments, academia and NGOs, bound by common values and a shared sense of purpose. This is reflected in the products and services we sell, in the counsel we provide to government leaders, in how we communicate with shareholders and employees, and in the community projects in which we engage around the world.

Some call this stakeholder engagement, but we prefer the term collaboration. Because we know that to make real progress, we must go beyond meetings and conference calls, break down barriers between the public and private sectors, roll up our sleeves and build sustainable relationships with people at the community level—crafting solutions for the long term and producing measurable results.

In many cases, this means engaging with top experts in their fields: scientists, engineers, and researchers. Sometimes, however, it might mean teachers, administrators, parents and students. In other cases, we engage many thousands of experts simultaneously, using our online crowdsourcing technology to solicit, analyze and distill insights regarding some of the world’s most pressing problems, such as climate change, urbanization, and the future of innovation.

The idea is to create collaborations that evolve meaningful solutions over time and increase their effectiveness and scale on a sustained basis. IBMers remain committed to making a positive difference in the world, but we also know that we can’t do it alone.

Financial Performance History

Segment Pre-tax Income Mix

2009
Software 42%
Services 42%
Financing 9%
Hardware 7%

2000
Services 40%
Hardware 24%
Software 25%
Financing 11%

 

Revenue Dollars in Billions

2009 Pre-tax income:$18.1;
2009 Free cash flow:$15.1;
Revenue/Divested Revenue:
2004-96;
2005-91;
2006-91;
2007-99;
2008-104;
2009-96;

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