Chatbots For Good - Introduction

Lead a one hour session that introduces students to chatbots and how human-computer conversation services work.

Activity Kit

Audience:

  • Ages 11-14 (Middle grade students)
  • Ages 14-19 (Secondary/high school students)

What’s the goal of this kit?

  • Introduce IBM Watson and the Chatbots for Good resource.
  • Lead discussions and hands-on exercises that will enable learners to experience human-computer conversation services.
  • Students who successfully participate can get a Certificate (pdf).

Why is this topic important?

  • By 2020, 85% of all customer interactions will be handled without a human agent. What are the social implications for chatbots and how can we ensure they promote social good?
  • There’s a lot of fretting in the world about how computers/robots will take away jobs. This kit will help you facilitate a conversation around these fears and ask, instead, “what types of new jobs will be created?” and “how might technology make people’s lives better?”
  • For high-schoolers who will be writing essays and college applications, tools such as Watson Tone Analyzer can be used to help them ensure their writing conveys the appropriate/desired tones and emotions.

What do I need to know about this activity?

  • New cloud-based services such as the Watson Conversation service do not require knowledge of a programming language (Java, Python, Node.js). Learners who understand the concepts around the service can easily develop a chatbot.
  • Anyone can lead this learning activity which is entirely based on one web page. Direct students to type ibm.biz/hourchatbots in their browser where they can play with the bot and analyze text.
  • Total time to set up and learn the material is less than 60mins. Total time of instruction is estimated at 1 hour, but can be easily modified to shorter times if needed.
  • IBMers can apply volunteering hours to their THINK40 total.

Activity resources


Get All Kit Resources

    Languages available:

  • English

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