Chatbots For Good - Introduction

Lead a one hour session that introduces students to chatbots and how human-computer conversation services work.

Activity Kit


  • Ages 11-14 (Middle grade students)
  • Ages 14-19 (Secondary/high school students)

What’s the goal of this kit?

  • Introduce IBM Watson and the Chatbots for Good resource.
  • Lead discussions and hands-on exercises that will enable learners to experience human-computer conversation services.
  • Students who successfully participate can get a Certificate (pdf).

Why is this topic important?

  • By 2020, 85% of all customer interactions will be handled without a human agent. What are the social implications for chatbots and how can we ensure they promote social good?
  • There’s a lot of fretting in the world about how computers/robots will take away jobs. This kit will help you facilitate a conversation around these fears and ask, instead, “what types of new jobs will be created?” and “how might technology make people’s lives better?”
  • For high-schoolers who will be writing essays and college applications, tools such as Watson Tone Analyzer can be used to help them ensure their writing conveys the appropriate/desired tones and emotions.

What do I need to know about this activity?

  • New cloud-based services such as the Watson Conversation service do not require knowledge of a programming language (Java, Python, Node.js). Learners who understand the concepts around the service can easily develop a chatbot.
  • Anyone can lead this learning activity which is entirely based on one web page. Direct students to type in their browser where they can play with the bot and analyze text.
  • Total time to set up and learn the material is less than 60mins. Total time of instruction is estimated at 1 hour, but can be easily modified to shorter times if needed.
  • IBMers can apply volunteering hours to their THINK40 total.

Activity resources

Get All Kit Resources

    Languages available:

  • English

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