1. Do you publish your performance against objectives and targets? Do you follow commonly accepted guidelines for reporting such as the GRI (Global Reporting Initiative)?

IBM has been producing a Corporate Responsibility Report annually since 2003 (for the 2002 reporting year.) We report our corporate responsibility performance with various financial and non-financial metrics, or key performance indicators (KPIs), which define and measure progress toward our goals.

View these metrics and KPIs on our Performance Data Summary page

In addition to its annual Corporate Responsibility Report, IBM also produces a “GRI Report” – an additional report in which we cover all of the Global Reporting Initiative (GRI) reporting areas and questions. IBM’s GRI Report is produced at the Level A Reporting level application of the GRI Guidelines. The IBM GRI report can be found on our website at:

View our GRI page

2. Do you have external communication and dialogue procedures that enable stakeholders in the wider community to find out about your organization's performance and to discuss issues of concern?

Yes. IBM has a wide variety of programs and ways in which we communicate and engage with stakeholders. Our Corporate Responsibility Report , corporate responsibility Web site and GRI Report are among the ways in which disclose information on our corporate responsibility programs and performance.

In addition, at IBM, we endeavor to take stakeholder engagement beyond communications and even consultation – to more proactively foster and enable solutions through partnership and collaboration with communities, governments, and the social sector. A few examples:

  • Our Global Innovation Outlook brings together a significant number of thought leaders from business, academia, government, and the social sector to identify global concerns and uncover breakthrough opportunities for business and societal partnerships to address the issues.
  • Jams, our large-scale electronic conversations, garner stakeholder input and engagement on a scale previously not possible in real time, accelerating the development of new business and societal solutions to problems such as water quality or healthcare.
  • We use a variety of social media to help us more deeply engage with our extended IBM workforce and community. Examples include involving our retirees through On Demand Community, our online system of community engagement; and a range of in-depth social partnerships to beta test technology breakthroughs with community organizations, teachers, students, and parents worldwide.

3. Where can I find prior year reports?

View the Reports page

4. What is the reporting cycle of the IBM Corporate Responsibility Report?

The report is published on an annual basis, with a mid-year target date.

5. Is the report available in print?

The report is available in print and can be downloaded here

It is also available online here

6. How is IBM organized to meet responsibility requirements?

IBM has always been committed to being a good corporate citizen. Thomas J. Watson, Jr., then CEO of IBM, established this commitment as one of IBM’s Principles back in the 1960s. As a result, Corporate Responsibility has been embedded throughout the company through its corporate policies, its management systems by which those policies are implemented, its business conduct guidelines and IBM’s values. Accordingly, IBM does not have a separate organization with the role of corporate responsibility – aside from the rest of the business. The programs and responsibilities for meeting our Corporate Responsibility objectives are integrated throughout the business.

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