The following data includes the Key Performance Indicators associated with our Employees performance area. We report our corporate responsibility performance with various financial and non-financial metrics, or key performance indicators (KPIs), to help define and measure progress toward our goals. We also report on additional metrics, which can be found in a summary view on our Performance Data Summary page within this section.

Employee Satisfaction

Year Employee Satisfaction
08 67%
07 66%
06 65%
05 65%
04 67%
03 69%

Up to 40% of IBMers are randomly invited to participate in our annual Global Pulse Survey. The annual averages shown are the responses to, “Considering everything, how satisfied are you with your job?”

Total Learning Hours

Year Hours in millions
04 15.3
05 18.0
06 19.6
07 22.3
08 23.3

In 2009, IBM is deploying a new, enterprise-wide learning framework that will help IBMers develop capabilities that are important to our clients as well as their individual career development.

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