Located in Southeast Asia and Oceania, Indonesia comprises over 17,500 islands and is home to 238 million people, making it the world’s fourth most populous country. IBM established a presence in Indonesia in 1937. It has an office in Jakarta, which is Indonesia’s capital and largest city. CSC first deployed in Indonesia in Surabaya. Projects have included working with a technical university to help evaluate administrative applications and improve their system management and E-learning systems.

  • CSC Indonesia 1

    23 September – 22 October 2010

    "Indonesia Team 1 was located in Surabaya, Indonesia and consisted of ten members from seven different countries, including Australia, Brazil, India, Ireland, Romania, the United Kingdom, and the United States.

    Six of the team members were assigned to three different projects at Institut Teknologi Sepuluh (ITS), Indonesia’s most renowned Science & Technology institute. They coached the university lecturers’ to teach more effectively, provided career development guidance to students, and assessed and developed recommendations on the e-learning environment at the institute.

    Some of the remaining team members were assigned to develop marketing capability at PKPU (a national humanitarian agency), which enabled staff to more effectively market the organization and consequently attract funding for their projects.

    The assignment at STIE Perbanas (a private business college) was to develop staff knowledge in accounting and finance practices, which was in turn taught to the students.

    The team got involved with as much community service work as they could in the short amount of time that they were in Indonesia. One of the highlights was raising $4,000 for a very poor local orphanage, which was used for babies’ medical treatment and children’s education. Seeing the delight on the children’s faces when the team presented the check was a real highlight."

    Indonesia Team 1 meeting with the General Manager of IBM Indonesia and his leadership team in Jakarta

  • CSC Indonesia 2

    18 March 2011 - 16 April 2011

    "Indonesia Team 6 was located in Surabaya and consisted of individuals from 9 countries: China, Turkey, Slovakia, the United States, India, and Argentina. We worked with five clients.

    The Naff School is an Education, Training & Consulting institute that specializes in the delivery of formal education programs and services to empower bilingual, contextual based education. IBM provided management consulting services to enable the Naff School to scale and improve the future of the educational system in Surabaya. IBM provided recommendations around a scalable governance model, including a framework for a Board of Directors, best practices for product development and standard operating procedures. IBM also supported the Naff School’s marketing efforts by meeting with thousands of school administrators, teachers and students to reinforce the necessity of early bi-lingual education and standards in Muslim and public education.

    At STIE Perbanas, IBM advised and built a plan to support the public relations strategy to grow recognition as an International school of economics and to diversify student enrollment, specifically targeted to reach international students.

    PKPU is an NGO in special consultative status with the Economic and Social Council of United Nations. PKPU in Surabaya runs several programs related to empowerment, health, education, charity, and rescue/ disaster management. Our assignment was providing education and consultancy about sales, corporate relationships and project management. The most striking aspect of the PKPU team was their youth and the dedication and energy they brought to their jobs every day.

    PKBM Interaktif is engaged in education for school dropouts and people who are unable to continue their formal education (mostly due to financial reasons). The objectives were to develop a simple accounting and financial system that allowed the client to know and to decide on funding issues, technical administrative issues, accounting records and information to take decisions in general. The team also worked on issues of motivation for teachers and students.

    At the Surabaya City Government, IBM Volunteers provided 80 hours of training for 7 departments including the Communication and Information department, Population and Registration department, Education department, Public Works department, Spatial Utilization department, and the Equipment division and Program Building division. The team engaged in discussions to help understand the department's pain points, and helped provide recommendations to address them.

    One of our favorite team memories is how we were enlightened by the emphasis on relationships before negotiations. There were days that we spent adventuring around markets, eating meals and shaking hands of strangers and posing for photos before any discussions of our work would begin.

    We were humbled by the great appreciation for our presence, as foreigners in Surabaya. We were handed microphones to address thousands of people at a time, without any preparation, just so that the people could hear a native speaker say a few words in English.

    We gained a new appreciation for different points of view, whether dictated by culture or environment, and how to foster our individual differences towards beneficial outcomes.

    We enjoyed field trips to our client’s economic empowerment programs. We visited mangrove fields on the hot Surabaya river by boat and witnessed pride in the faces of people who produced syrups and cookies from Mangrove fruits. Our gracious hosts collected us from and dropped us off at our hotel every single day, treating us to Indonesian cuisine, sightseeing and entertainment, which made the experience an unforgettable month for each of us."

    STIE Perbanas Administrators and Staff with the IBM Volunteers

    IBM Volunteers enjoying a final Indonesian Farewell Dinner

    IBM Volunteers celebrating a birthday

    IBM Volunteers on the set of Java’s version of MTV

  • CSC Indonesia 3

    March 9, 2012 to April 7, 2012

    Team Indonesia 3 is composed of diversed IBMers from USA (3), India (3), Mexico, Brazil, Austria and the Philippines who were sent on assignment to the island of Makassar, Indonesia to work with the local government. Behind the professional titles, the team consists of a scientist, vegan – yoga master, musician, certified shopper, army man, an IT wonder kid, karaoke master, wanderer, free-spirited singer and a blogger.

    Arun Babu Nair and Vivek Anandaramu (both from India) were assigned in the Education Department of City of Makassar. Their mission is to enable the City Education Board to leverage Information Technology in attaining ‘Excellence in Education System’ through “Smart School Information Management/Expert Systems”.

    Thomas Oblak (USA) and Javier Sanchez (Mexico) worked with the Transportation Agency to help understand and plan phases about the current Transportation office operation. Project output includes IT Infrastructure and transportation improvement opportunities recommendations; and training sessions for practices proposal development and Change Management.

    Cheryl Patchin (USA) and Ruth dela Cruz (Philippines) worked with the General Hospital of Makassar. The mission is to implement the “Go Green” campaign over the next 2 years to become the best environmentally friendly hospital in the region. They provided the hospital executive team and employees the guidelines on creating a Mission Statement, suggestions on “Go Green” campaign programs, Waste Management initiatives and Change Management requirements.

    Marcelo Tueiv (Brazil) and Jessica Eidem (USA) were assigned in the APPD Office (File/Archive, Library, and Data Processing Team). The project involved developing high-level strategic plan for the office which includes archive organizational system, electronic check-out and standardized website within all departments.

    Sabine Goll (Austria) and Nitu Sharma (India) worked with an NGO - Yayasan Konservasi Laut (Marine Life Conservation Team) to increase the effectiveness and efficiency of the daily operational activities of YKL. The project also involved empowering of the Women from the Coastal Region by helping them to set up their own business.

    During the assignment, Team Indonesia 3 team attended different events – from traditional wedding ceremony, to annual coral reef check; enjoyed gustatory Indonesian food and explored islands and tourist spots.

    The team conducted Anti-Cyber Bullying seminar (led by Jessica Eidem) to the school teachers and attended the KidSmart Opening in the local library where they were welcomed by school children who performed traditional Indonesian dances.

    One of the most heart-warming events that the Team Indonesia 3 attended was the visit to the Juvenile Detention Center where they taught the children how to use the computer, create documents and spreadsheet, and use the internet.

    Team Indonesia 3 also visited Tana Toraja (listed in the 1 000 Places to See Before You Die written by Patricia Schultz). The team got the chance to visit villages, interact with locals and appreciate unique traditions and cultures.

    IBM Team Indonesia 3 in Tana Toraja: Cheryl (USA), Marcelo (Brazil), Arun (India), Jessica (USA), Nitu (India), Vivek (India), Sabine (Austria), Javier (Mexico), Ruth (Philippines) and Tom (USA)

    Team Indonesia 3 in Chicken Dance Pose after a hearty Indonesian Dinner with ABV Program Manager

    Team Indonesia 3 poses with IBM team and representatives from local government during a visit in a Juvenile Detention Center

    Team Indonesia 3 with IBM Country Manager and Mayor of Makassar during the Final Presentation and Farewell Event

  • CSC Indonesia 4

    25 February - 22 March 2013

    10 Participants on CSC Indonesia Team 4

    Bandung, Indonesia

    • Mr. David Tilson (IBM Ireland)
    • Ms. Flavia Aleixo Gomes Da Silva (IBM Brazil)
    • Ms. Karen Freudenberg (IBM United States)
    • Mr. Manuel Francois-Saint-Cyr (IBM Canada)
    • Mr. Nitin Garg (IBM India)
    • Mr. Sergio Bernardi (IBM Italy)
    • Ms. Theresa Marshall (IBM United States)
    • Ms. Trupty Gautam (IBM India)
    • Mr. Victor Manuel Gonzalez Yanez (IBM Mexico)
    • Ms. Yolande van Alphen (IBM Netherlands)


    IBM team of Flavia Aleixo Gomes Da Silva, Sergio Bernardi, Theresa Marshall

    BPPT, Badan Pelayanan Perijinan Terpadu Provinsi Jawa Barat, is a provincial government agency established in 2008 and started its operation in 2009. This is a new extension of one stop shop licensing unit previously coordinated by the investment and promotion/trade agency of West Java province (Badan Promosi dan Penanaman Modal Daerah) to provide an integrated licensing service that was previously managed partially by several technical units of provincial Agency (Organisasi Perangkat Daerah (OPD).

    Expected Impact: The team defined the client’s current and future state and presented strategic recommendations for them to become the Central Office / First Gate for Investors and Enterprises in West Java Province and to improve the License Process to Provide an Enhanced Customer Service. They also identified proposed solutions in these areas: Process and Organization, Information Technology (IT) and Human Resources (HR). (see value realization sheet for more detail)


    IBM team of Karen Freudenberg, Manuel Francois-Saint-Cyr, Yolande van Alphen

    DISKOMINFO is an agency within the West Java Province that is responsible for IT infrastructure including hosting provincial applications and providing a Mobile Community Access Point (M-CAP) as part of their mission to improve public access to the internet.

    Expected Impact: As part of the project, the team focused on two aspects of efficient IT performance management: IT Process & Governance and Organization Capabilities. The project outputs included 13 recommendations to improve IT processes and resource management as well as a two-year roadmap to implement those recommendations in an effort to reduce identified operational risks.


    IBM team of David Tilson, Nitin Garg, Trupty Gautam, Victor Manuel Gonzalez Yanez

    The institution is a subsidiary of Regional Planning Board of West Java Province (Bappeda) which carries out tasks for acquiring, compiling, analyzing spatial and non spatial data. The main task is to provide data and information related to regional development for the head office (Bappeda).

    Expected impact: IBM provided the recommendations on creating Single Database. Improved Query response time using the optimization Guidelines. Improved Data flow from various sources. Recommendation on Reliable network infrastructure and Data Warehouse. An insight on the concept of Big Data and HADOOP. Developed Process Documentation and provided staff training.

    How to improve Query response time using the optimization guidelines.

    Community activity: We went to a local library with over 50 children to encourage children to stay in school. The children had prepared, rehearsed and memorized a series of songs, poems, dances and martial arts demonstrations with traditional instruments and costumes. They had the opportunity to participate in several activities and contests including using the Kids Smart computers (which IBM had donated), coloring and building Origami models.

    Community activity: Local library with 50 school children.

    Bandung Mayor's office where we had the opportunity to meet him in person.

    IBM CSC closing ceremony with IBM Jakarta team and all the clients.

  • CSC Indonesia 5

    January 31, 2014 – March 1, 2014

    The Indonesia 5 team was comprised of 12 IBMers from around the world hailing from the USA (3), China, India (2), Hungary, Austria, Italy, Spain, Argentina, & Mexico. Our team came from varied backgrounds – from software developers and testers, consultants, project managers, sales support specialists to finance professionals. The team was based in Yogyakarta, Indonesia.


    Four of our team members worked with the Yogyakarta Tourism Authority and made recommendations on how to increase the number of international tourists to the Yogykarta region. Recommendations were targeted at four critical success factors – increasing the effectiveness of networking in the public & private sectors, improving the tourist experience in Yogyakarta, increasing the usability and impact of the tourism authority website/social media presence and creating a new branding slogan for Yogyakarta tourism. As a result of the CSC team’s work, communication between the key tourism stakeholders in Yogyakarta has been improved and the King of Yogyakarta asked the Tourism Authority leadership to put an action plan in place to implement the recommendations within the next fiscal year.


    SAPDA is a NGO dedicated to the development of disability issues and persons with disabilities. They do this by advocating for social, education and employment inclusion, and access to healthcare for women and children with disabilities in Yogyakarta. Their work includes advocacy training, promoting and participating in research, and development of public policies that guarantee the fulfillment of the basic rights of people with disabilities. SAPDA desired to have the CSC team consult with them to improve organizational and communications technology skills so that they can improve communications to their target audience and attract further funding. The SAPDA CSC sub-team provided a mix of skills mentoring, full day all hands workshops, and specific actions and recommendations to support improvements in research and development, media and communications, and finance and operations.

    The SAPDA CSC sub-team pitched 41 individual recommendations that addressed the focus areas that SAPDA called out as needing improvement. In our project wrap up, the SAPDA leadership indicated that they expect to implement 70-90% of these recommendations within the next 18 months. Expected internal outcomes include: improved internal financial and operational processes, leadership and professional development, improved media and social media skills and tools, improved research and development practices, and new initiatives for external strategy. Expected external outcomes include: creation of an internship with a local university, implementation of better services for students with disabilities at local universities, improved public speaking and communications to increase effectiveness of presentation with advocacy groups and policy makers, and broaden the scope of the target community through new media programs.


    Three members of our team worked with the Business Department at the Universitas Gadjah Mada (UGM). UGM is an Indonesian public ivy league research university located in Yogyakarta, Indonesia. It has approximately 55,000 students, 647 foreign students, 2,240 employees, and 2,273 lecturers. IBM Corporate Service Corps goal for this project was to improve the entrepreneurship capabilities of the students of UGM, as well as improving their competitiveness in the regional and global job markets.

    As a result of the CSC team participation, two entrepreneurship classes have included the IBM SME Toolkit into their curricula. The staff has gained a better understanding of similar business and economics courses in the region and around the world, along with several free online courses from top Universities to help them and their students on their class activities. Staff and Students have increased their knowledge about the current trends and requirements in the current business environment, they now know what it's needed to work on a global enterprise like IBM and which international certifications could help them get in. In addition, the staff has increased their knowledge on the IBM sponsored programs and how to leverage them, such as IBM Academic Initiative, IBM University Relations, IBM University Awards, etc.


    Two members of our team worked with PSDI, the IT Department of University of Gadjah Mada. The project had the key objective to draw up a high level IT Roadmap that could align IT Department initiatives with the overall strategic goals of UGM. The team conducted an analysis of incumbent IT Infrastructure and strategy: the output was a set of recommended initiatives for PSDI, prioritized for implementation over a short, medium and long term. As a result of the work done by the CSC team, PSDI will have improved efficiency and effectiveness in IT services Delivery, enhanced control of IT Infrastructure, and increased capability in providing high-quality services promoted inside UGM. UGM will realize improved alignment of Business & IT in order to support UGM in the objective of becoming a world-class university, and the university staff will have increased productivity and larger avenues and tools for collaboration with peers and students.

    While in-country the Indonesia5 team participated in an event at a local elementary school to introduce students to the IBM KidSmart software that IBM donated to the local library.

    The Indonesia 5 Team at the CSC Kickoff Ceremony

    The SAPDA sub-team trying some local Indonesian fruits and delicacies

    Working with the UGM Business & Economics faculty

    Several members of our team visiting the Prambanan temples

    A weekend journey outside of Jogja to Indrayanti Beach on the Indian Ocean

    Gathering emergency food supplies after the Mt. Kelud volcano eruption

  • CSC Indonesia 6

    14th February - 13th March 2015

    The Indonesia Team 6 group consisted of 12 IBMers and we were divided into 3 separate teams as per table below. We all stayed in the same bed and breakfast motel (Motel Magnolia) in the city of Bandung. Greg Cameron, Australia, Jan Hazewinkel Netherlands, Jennifer McDonough, USA, Sathya Santhar, India, Ashish Tanuku, USA, Donna McGeady, UK, Henriett Giczi, Hungary, Luisa Achcar Pereira, Brazil, Aaron Baughman, USA, Ashok Panda, India, Julija Narodicka, Czech Republic & Remi Gilliain, Belgiu.

    Team 1

    Assignment Name: Community Communications Planning

    Location: Bandung, Indonesia

    Host Organisation: Department for Communication and Information, City of Bandung (Diskominfo)

    Scope of Project
    Improve the system of how DISKOMINFO supports the two-way communications between DISKOMINFO and KIMs, and communities

    Expected Business Impact

    • Improve 2-way communication support system of DISKOMINFO leveraging the KIMs
    • Build the awareness of the DISKOMINFO staff on how to set up an effective and efficient system to work with and support KIMs
    • Improve information quality within the 2-way communication system between the DISKOMINFO and KIMs.

    Team 2

    Assignment Name: Project Management Training

    Location: Bandung, Indonesia

    Host Organisation: School of Electrical Engineering and Informatics (SEEI), Institut Teknologi Bandung (ITB) Bandung Technical Institute)

    Scope of Project
    To increase international collaboration and management in ICT research for development to improve impact in communities in Indonesia.

    Expected Business Impact

    • Short training curriculums on (1) research project management (2) intercultural interaction for networking
    • Case studies on high community impact ICT for development projects in Indonesia and globally
    • Recommendations on how to design high community impact ICT for development research projects
    • International networking plan focused on ICT for development with high community impact

    Team 3

    Assignment Name: IT Solutions Planning

    Location: Bandung, Indonesia

    Host Organisation: PDAM Tirtawening Kota Bandung

    Scope of Project
    To improve IT systems and create efficiencies to support the service provision of water and wastewater service, enabling more people to access to water services.

    Expected Business Impact

    • Improved IT standard operating procedures
    • Improved knowledge and skills to staff to analyse available data
    • Recommendations on improvements to the IT Master Plan
    • Recommendations on improvements on what and how data is analysed
    • Short training curriculum on data analytics

    Community service work
    All 3 teams participated in the same community service work that was based on providing industry/personnel experience to university students about the opportunities and challenges associated with starting up a new business venture. This session went for 3 hours and was held as part of a Open Data Innovation day at the Institut Teknologi Bandung (ITB) and had over 400 students attending.

    Indonesia Team 1

    Indonesia Team 2

    Indonesia Team 3

    Indonesia Group at local remote village:

  • ESC Indonesia 1

    15 April 2011 - 7 May 2011

    "IBM Indonesia engaged a team of five IBM Executives through the IBM Executive Service Corps Program to spend three weeks with the officials and people of Jakarta with the following objective: using IBM’s Smarter Planet concepts develop reasonably achievable recommendations to improve Jakarta’s traffic congestion problem within a realistic timeframe, given Jakarta’s economic capabilities. The team hailed from the US, UK and France.

    The ESC team joined the IBM Indonesia team for an afternoon at the Dorkas Orphanage in central Jakarta. In additional to delivering clothes and school supplies, the IBM Indonesia team presented the orphanage with a Kid Smart computer system. We spent the day meeting the kids, working on a crafts and learning about their lives and experiences at the orphanage. They sang two beautiful songs for that literally moved us to tears. We were inspired by the positive energy and enthusiasm of the children, ranging in ages from 5 to 18.

    Most memorable was our dealings with the client and IBM team, to whom we grew very close, as well as the cultural experiences this trip afforded us (tours of Jakarta, the Presidential Palace, Bali). Also, working together, as a team of 5 strangers who spent nearly every waking moment together, to put something in front of a client of which we are particularly proud."

    Our first full day included a tour of Jakarta and a trip to this park where they literally have the “whole country in one park”.

    This is the day we went to the orphanage and spent the day with the IBM team and the wonderful children and volunteers.

    On Friday’s it is customary to dress in Batik, as it is know as “Batik Friday.” In preparation for our first presentation to the client, we showed our commitment to the culture and dressed in batik!