Home to more than 1.2 billion people, India is the second most populous country and the seventh-largest country by geographical area. Given the diversity and hyper growth of India in recent years, it is no surprise that IBM India’s operations, which began in 1951 and started again in 1992, also are diverse and have been among the fastest growing worldwide. India welcomed its first CSC team in 2009, with CSC locations having included Mumbai, Ahmedabad, Bangalore, Kolkata, Pune, Hyderabad, Chennai, Jaipur and Combiatore. Partners of CSC teams have included governmental agencies, non-governmental agencies and institutes of higher education, with project subjects including business and technical constraints.

  • CSC India 1

    September 6 2009 - October 3 2009

    "India Team 1 included ten participants from countries around the globe including Belgium, Brazil, Canada, Germany, Hungary, Mexico, South Korea, and the United States of America. The team was assigned to consult with five partner organizations in Mumbai, India, Tata Institute of Social Science organizes teaching programs to facilitate the development of competent and committed professionals for practice, research and teaching. It develops and disseminates knowledge, and reaches out to the larger community through extension programs at the local, national, regional and international levels. India Team 1 assisted Tata Institute of Social Sciences in developing a business model and an effective marketing plan for sea-buckthorn, a fruit grown wild in Ladakh, which is a mountainous region in North-Western India. The intent was to target corporations and create sustainable livelihoods for a large number of Ladakh families as an alternative revenue stream to tourism. This effort has positioned the Ladakh Region to advance in a very meaningful and practical way.

    Pratam is a non-governmental organization that works to provide quality education to the underprivileged children. It provides textbooks and educational materials for rural and poor parts of India. Avert Society is an organization with the mission of mitigating the spread of the HIV epidemic by effectively putting in place relevant and sustainable interventions. The team assisted the Avert Society and Pratham by setting up improved information technology processes and sustainable infrastructure to enable future growth as wells as solve current problems such as anti-virus issues. Moreover, the team proposed improvements to employee communication and education regarding information technology processes.

    iVolunteer is an initiative of MITRA, a not-for-profit organization that enables people to bring skills and expertise to the rural areas to accelerate and enhance social development in India. iVolunteer's mission is to bring volunteers and organizations together to share time, skills and dedication to promote India's social development. Bombay Chamber of Commerce and Industry is an organization that develops and promotes social responsibility to local businesses across sectors. Bombay Chamber of Commerce & Industry and iVolunteer (Mitra) obtained unique value from the team through work efforts that encouraged local businesses to become involved in social responsibility activities and by developing marketing strategies that more readily engaged volunteers to participate in social responsibility endeavors.

    All the team members of India Team 1 have great and unforgettable memories from the assignment. One team member captured the essence of how our whole team feels in their recent comments,“There are so many memories from those 30 days, from the first day when we stepped out of the airport of Mumbai to met the humid night air of India and were greeted by Cubby (our local facilitator) to the last day when we left one by one traveling back to our countries of origin. It is very difficult to select a single “favorite” memory that adequately portrays that whole special experience. However a couple of “favorite” memories that stand out include Dr. Raj taking the team to visit Avert's partner organizations, and visiting the Khangari Caves.”

    CSC Dinner meeting with CSC India 1 team and IBM India members

    First Day! Time to meet our CSC Friends

    After a cooking class with some indian friends the CSC Team tasted the local food

    Meeting with children using technology to enhance their skills in IT and English

  • CSC India 2

    5 September 2009 – 3 October 2009

    "India Team 2 consisted of eight members originating from six countries including Brazil, Canada, Costa Rica, Germany, Ireland, and Japan. The team was organized to consult with four clients in pairs of two people per client.

    Distinctive value that the team created for our clients is highlighted in the paragraphs that follow.

    Friends of Women’s World Banking, India (FWWB) was established in 1980 for the purpose of providing financial and capacity building services to organizations promoting livelihoods and the self-reliance of poor women. To strengthen this client’s mission, the team provided a recommended structure and system for customer feedback along with an implementation plan for FWWB’s Non-Banking Finance Company (NBFC) that enabled them to more readily offer an improved portfolio of other financial services.

    IndiCorps is a non-governmental organization that cultivates leadership and promotes civic responsibility for the purpose of developing India. The team enhanced this client’s mission through the creation of a strategic plan for an alumni program that was designed to engage alumni involvement with value-based services, leadership opportunities and continual involvement with IndiCorps.

    Self Employed Women's Association (SEWA) was founded in 1972 as a trade union tailored to meet the needs of the unorganized, unprotected laborers who represent 93% of the female labor force in India. The main goals of SEWA are to organize women workers individually and collectively in a way that constitutes full employment enabling them to obtain economic empowerment and benefits such as health care, child care and housing. In support of these goals, the team designed an architectural blueprint and implementation plan for membership database management and an intranet with members.

    Tribal Development Department of Gujarat (TDDG) was established to create a high quality community infrastructure with sustainable employment such that the income of every tribal family doubles in the next five years through strategic partnerships within the public and private sectors. In terms of tribal population, Gujarat is the fifth largest state in India and is mainly comprised of unskilled laborers in agriculture and construction. To support the TDDG’s mission to create an infrastructure that organizes projects to both attract sustainable employment and increase tribal family incomes, the team furnished a project management capacity building and open source software selection.

    Reports of volunteer consulting efforts provided by India Team 2 were also highlighted in the local Times of India Newspaper."

    At the IBM social responsibilities event in Ahamedabad

    We visited an eco-tourism farm of SEWA. We had a very special time!

    We are ready for a dance festival - Navratri

  • CSC India 3

    18 October 2009 - 18 November 2009

    "India Team 3 arrived in Mumbai, India on October 18, 2009 with a motto “Many In Bodies, One in Mind.” The team consisted of ten participants from eight countries representing the United States of America, Sweden, China, France, Brazil, Switzerland, Romania, and Germany. The participants also represented multiple functional areas within IBM and leveraged the full array of skills in their collective tool chest to provide exceptional value to four client organizations as highlighted in the following paragraphs.

    AVERT Society is an organization with the mission of mitigating the spread of the HIV epidemic by effectively putting in place relevant and sustainable interventions. The team conducted a comprehensive review and provided recommendations that transformed the Avert Society’s operating manual into an effective and user friendly source of information conducive for relevant, productive, daily usage.

    The team also developed significant commercial software capabilities, assessment tools and training for Pratham, which is a non-governmental organization founded to provide quality education for underprivileged children in rural and poor areas of India, and MITRA, a not-for-profit organization that enables people to bring skills and expertise to the rural areas to accelerate and enhance social development in India.

    For the fourth client, YUVA, India Team 3 collaborated to develop a strategy and related action plan to link and support a local savings group for growth, sustainability and more centralized control.

    In addition to learning new skills while working in the context of a new culture, our team realized that working for organization’s whose main mission is the well being of the people presented a new inspiration for the use of our skills, knowledge, experiences and lives. The CSC assignment in India also taught us that one can possess almost nothing and still be very fulfilled and satisfied."

  • CSC India 4

    16 October 2009 – 14 November 2009

    "India Team 4 included nine individuals from eight countries (Finland, Germany, Hungary, the Netherlands, Denmark, the United States, Japan, and Germany) and was assigned to Ahmedabad, India.

    We worked on four different projects.

    At Ashoka, we developed a strategic plan for incremental housing in the urban slums of Ahmedabad.

    At the Tribal Development Department of Government of Gujarat (TDD) we developed a Rural Eco-Tourism Project. At the Self Employed Women’s Association (SEWA) we developed a basic architectural design and implementation action plan for using ICT in two key operational areas; member database management, and an intranet with members. At Indicorps we developed an impact evaluation plan and implementation procedures."

    Team Rangoli – Ahmedabad, India, 2009

  • CSC India 5

    13 February 2010 – 12 March 2010

    "Nine IBM professionals from 8 countries around the world traveled to Pune, India to contribute their talent and skills to consulting projects across five different NGOs.

    This diverse team was made up of the following IBMers from around the globe including Austria, Canada, Japan, France, Romania, Germany, Australia, and the United States.

    The team worked closely with five organizations.

    At Yashwantrao Chavan Academy of Development Administration (YASHADA), the team developed of basic architectural design for a web-based Distance Learning Method (DLM) offered through YASHADA, the administrative training institute of the Government of Maharashtra.

    At Teach For India, the team developed a 5 year strategic growth plan to assist Teach For India in expanding to all major Indian cities and related rural areas.

    At Chaitanya, the team developed a marketing strategy to help Chaitanya, one of the pioneers of self-help group movement in Maharashtra, improve its visibility beyond the Indian development sector.

    At the Film & TV Institute of India (FTII) the team designed an asset management solution to assist FTII in scheduling academic resources, management and tracking of assets and inventory in the sound department with plans to replicate across all departments.

    At the Software Institute for Rural Development (SIRD), the team supported the design and architecture development of SIRD’s rural banking software and related bank management information system capabilities.

    Our favorite memory is spending the first 48 hours together jet-legged and bonding, as we traveled through the markets, shops and festivals of Mumbai enjoying our first Indian cuisine and getting to know each other."

    India Team 5

  • CSC India 6

    19 March 2010 - 19 April 2010

    "India Team 6 was comprised of 10 members from 8 eight countries. We worked in Hyderabad, state of Andhra Pradesh, in Southern India.

    The overall focal areas of of team’s assignments were education, children and agriculture.

    At the GMR Varalakshmi Foundation, our team developed and implemented a student-run newsletter, an attendance solution and a mentoring program.

    One team improved efficiency of business operations and delivery for Dr. Reddy’s Foundation, through improved internal communications and software development that made information management more efficient.

    One team developed a tool to monitor and analyze teachers’ performance and improved quality of education in rural areas for Andhra Pradesh Residential Education Institutions Society Schools (APREIS).

    For the Hyderabad Council of Human Welfare, one team designed a new fundraising strategy and new tools.

    One team worked for Janani foods. The team developed a strategy for growing the number of kiosks, where farmers access a number of services related to their farming.

    Among other activities we visited maternity groups in migrant villages, and schools and kindergartens in the area of Shamshabad.

    The team also celebrated a number of holidays, such as Holi, Ugadhi and Milad-un-Nabi while we were there."

    India Team 6 visited Chowmahalla Palace, formerly the residence of the Nizams of Hyderabad.

    Team 6 explored the past of Hyderabad -- the ancient ruins of the Golconda Fort and the Qutb Shahi Tombs.

  • CSC India 7

    11 April 2010 - 11 May 2010

    "Our team had eight members, from seven countries, and spoke four different languages.

    We were located in Bangalore, the heart of India's Information Technology sector. We were divided into teams of two and worked with four exceptional partner organizations.

    At Belaku Trust, which assists poor and marginalized women through research, economic development and income generation programs, we assessed the feasibility and sustainability of three income generation projects and provided recommendations, management tools and training.

    At MYRADA, a non-governmental organization that manages rural development projects in Southern India, we provided strategic recommendations to support the transition of marginal pulse farmers’ marketing practices from the traditional model to the new NCDEX electronic trading platform, providing transparency and additional benefits to the farmers.

    At the International Institute of Information Technology-Bangalore (IIIT-B), a not-for-profit academic institution jointly funded by the Government of Karnataka and the IT industry, the team developed an IT Strategy that aligned IIIT-B's business, information and application architectures, based on the Institute's current needs and five-year growth plans.

    At the Parikrma Humanity Foundation, which provides top-class education to under-served children (slum and orphaned), thereby providing them with the opportunity to break the cycle of poverty, our team developed a marketing strategy focused on fundraising and communications for the United States and European donor markets.

    Our team had numerous memorable cultural experiences. One that clearly stood out was on our team-building day when we attended an Indian Premiere League (IPL) cricket game between the Bangalore Royal Challengers and the Mumbai Indians. Cricket is big in India - REALLY BIG! It was a fantastic day during which a few of us were converted into some pretty serious cricket fans."

    Team members dressed in Bangalore Royal Challengers colors for the cricket game.

    On a weekend getaway, we visited Kabini, which is 200 kms southwest of Bangalore. Kabini is a beautiful nature preserve, home to tigers, elephants, monkeys and other exotic wildlife.

  • CSC India 8

    10 September 2010 - 08 October 2010

    "India Team 8 was the eighth successful team deployed to India, but the first team to volunteer in Kolkata; and was comprised of ten diverse, accomplished leaders from seven countries including Argentina; Australia; Canada; France; Germany; the Netherlands; and the United States of America.

    The collective team recommended and provided process tools for business, marketing, fund-raising and staffing strategies; computer training and materials; customized websites, databases, and one fully set up IT solution package; and IT security plans for six clients who provide social services to assist deaf, abandoned and underprivileged children; mentally ill and homeless individuals; and merchants with potential for economic growth. The following paragraphs highlight our clients, additional community service, favorite memories and biggest takeaways from the experience.

    Calcutta Social Project is an organization dedicated to assist and empower the true potential of underprivileged and financially excluded women and children through services focused on education, nutrition and housing.

    Artisans Chamber of Commerce is a start up business whose intent is to connect the local artisans of West Bengal to buyer markets at a national and international level.

    Iswar Sankalpa is an organization whose goal is to assist the mentally ill homeless, and underprivileged to obtain medical help and civil decency.

    VAANI is a organization whose mission is to promote the entitlement of every deaf child to have access to communication, education, protection and personal safety in order to reach their potential as an individual and member of society.

    Confederation of Indian Industry (CII) is a consortium that promotes accelerated growth of industry in India by focusing on key enablers of sustainable enterprise such as education, employability, innovation and entrepreneurship.

    Future Hope of India is an organization whose mission is to provide abandoned, underprivileged children in Kolkata with a healthy home environment, medical aid, education and opportunities.

    Additional community service projects that enabled the team to be further immersed in the rich culture, traditions and history of India included assisting the local IBM Team with a computer literacy class tailored for underprivileged children; and visiting an orphanage established by the late Mother Teresa who was a 1979 Nobel Peace Prize Winner

    There is a collage of favorite and shared memories that serve as a bond for the India 8 Team such as taxi and rickshaw rides; honking horns; Hindu Temple chimes; monsoon rains; Govindas Restaurant; Indian Rupees; festival decorations; national anthems that represent each home country; the Taj Mahal; and time with clients. This was a rigorous developmental and deeply rewarding experience.

    “We believe that our biggest takeaways from this experience are the relationships that we have with our new clients, the friendships and the personal connections to each other in this team, and the lives that we have impacted in this CSC experience”.

    The Team at Temple of Shyamrai

    Computer Literacy Program team meets CSC India 8 team at a local IBM event

    The team enjoying the local transportation in Kolkata, India

    Members of the “Blue Tigers,” India Team 9

    Members of the “Blue Tigers,” India Team 9

  • CSC India 9

    18 September 2010 – 16 October 2010

    "India Team 9, dubbed the ""BlueTigers,"" were based in Bangalore India and included eleven IBM volunteers from nine different countries, including Canada, Columbia, Denmark, Germany, Japan, Mexico, Spain, the United Kingdom, and the United States.

    The team partnered with six different organizations, which were all interesting and diverse in their own ways.

    Based on the experience of another project (PSI Connect), the team designed a detailed framework for creating a data management strategy that can be applied to future projects at Population Services International (PSI).

    At Industree Crafts, the team created a comprehensive strategy to build relationships between Industree and its employees and suppliers. In addition, they empowered business ownership and effective operations through the creation of a shareholder strategy program, developed a usable business process guide, and shared many team coaching activities.

    The team developed a recommended membership strategy to focus on increasing member numbers and renewal rates for the Engineering Manufacturer Entrepreneurs Resource Group (eMERGE).

    For the National Entrepreneurship Network (NEN), the team developed a recommended organizational structure for NEN’s alumni network and created E Clubs that will gather alumni feedback and increase alumni participation in NEN country-wide programs.

    The team analyzed the current situation and requirements of the India Foundation for the Arts in order to create a design solution for a centralized knowledge management system that will enable all relevant organizational documents / data to be accessible and retrievable to relevant users as needed.

    The team researched and provided recommendations to Mysore Resettlement and Development Agency (MYRADA) in order to kick-start their participation in the carbon trading market. In addition, they suggested systems and processes to assess, evaluate, and quantify potential projects for carbon capture.

    One of the team’s favorite memories was spending a truly exciting weekend at the Kabini River Lodge for a safari where their small safari vehicle was charged by a wild mother elephant."

    Members of the “Blue Tigers,” India Team 9

    Members of the “Blue Tigers,” India Team 9

  • CSC India 10

    25 February 2011 - 26 March 2011

    "India Team 10 was assigned to Chennai, India and consisted of 10 participants from Belgium, Brazil, Canada, France, Germany, Hungary, and the United States.

    We worked on the following projects.

    Hand in Hand is a Public Charitable Trust operating since 1988 with a focus on child labor elimination, income generating programs, education, and the empowerment of women. Our team worked on initiatives for Citizen Centres.

    Habitat for Humanity India is a non-profit organization dedicated to the elimination of poverty-housing and homelessness by providing decent, safe, and affordable shelter for the poor and marginalized. Our team worked on marketing and branding strategy.

    Solidarity & Action Against the HIV Infection (SAATHII) is a non-profit that strengthens and scales up HIV services in India through various programs to both government and nongovernment implementers of HIV and related sexual and reproductive health services. Our team worked on integrating program financial Information systems.

    Servals Automation Ltd is a social enterprise with a mission to provide clean, green, affordable and sustainable cooking and lighting energy solutions to the poor. Our team worked on a cost management strategy.

    One of our favorite memories is when the entire team rented a van and took a weekend trip to Pondicherry, Auroville and Mahabalipuram – we saw ancient ruins, elephants in temples, meditated in an ashram, swam in the Bay of Bengal, witnessed the excitement of Indian countryside traffic, ate delicious food and laughed together as a team!"

    India Team 10 is all smiles at Marina Beach in Chennai, India

  • CSC India 11

    5 March 2011 - 2 April 2011

    "India Team 11 was the first CSC team assigned to Jaipur, known as the pink city. Jaipur is the capital and the largest city of the India State of Rajasthan. The team consisted of 11 members from 10 countries – Germany, Finland, Hungary, Mexico, Poland, Singapore, Spain, Sweden, Turkey, U.S.A.

    Our team motto which was printed on the team t-shirt, was, “Be the change you want to see in the world (Mahatma Gandhi).”

    We worked on five projects.

    At Bhoruka Charitable Foundation, we developed a strategic marketing and fundraising plan to increase the organization’s visibility and expand channels for funding support.

    At the Centre for Development Communication we developed a model for a scalable and replicable Annakshetra program and process on collection and distribution of leftover food.

    At Jaipur Rugs Foundation, we developed a technical design document as well as a software development support and processes document for a new (or current augmented) system focused on new product lines.

    At M R Morarka J D C Rural Research Foundation we developed a business strategy, standard operating procedures, and model for promoting rural and farm eco-tourism.

    At Vatsalya, we developed a five year strategy plan to expand and develop the Self Help Group-Anoothi Livelihood project.

    We visited several locations in the area, both for project work and for community service. We visited Nawalgarh (200 km from Jaipur) to experience farm eco-tourism. We also visited the Churu District (300 km from Jaipur) to see how BCT’s rural development programs have been helping villagers and underprivileged in the Great Indian Desert. We visited ISKCON temple and picked up leftover food, which we delivered to the leprosy ashram. We visited a school for special needs children and joined them in Holi celebration. And we also had many different visits and interactions with Women’s Self Help Groups (SAGs)."

    Team visit to Taj Mahal – the symbol of Eternal Love

    Holi Celebration at Girisadan Homestay in Jaipur

  • CSC India 12

    23 September – 22 October, 2011

    At the beginning 12 different individuals from IBM Argentina, Brazil,Czech Republic, Germany, Netherlands, Norway, Spain, USA. At the end - 1 excited team, extended family enriched not just by Indian culture, history, language or habits but also enriched by culture of other colleagues.

    During 4 extensive weeks after which we knew each other more than colleagues we work with for several years. How come?

    We got the excellent opportunity to promote IBM CSR spirit inside the Indian population by working with 3 different clients while each of them contributes to the local society on different field.

    SANKARA eye care
    Started in 1977: Sri Kanchi Kamakoti Medical Centre, Vision 20/20 for all by 2020: to establish centres across India, which will make high quality eye care accessible to all Indians. Sankara will have the capacity to benefit 1 million people every year by the year 2020.

    During our assignment:

    • 9 institutions across India
    • > 19 million have benefitted from preventive and curative care
    • > 6,70,000 vision-restoring procedures have been performed

    Sankara also offers training modules ranging from a field worker to an ophthalmic surgeon:
    Our Team objective - Process mapping & Knowledge management implementation plan

    Isha Vidhya school
    Founded in 2006 by Sadhguru Jaggi Vasudev as part of Isha Foundation
    Mission: to transform lives of rural children via affordable, high-quality education

    • Key for high quality education is qualification of teachers
    • Isha runs teacher enhancement trainings

    During our assignment: 7 rural schools with ~3500 children coursing from lower kindergarten to 7th standard
    Future: Plans to grow to 206 schools in rural districts over the next few years
    Our Team objective - Transform teacher training from a class room education to virtual training

    Siruthuli Water Management
    Founded 2003 by different cooperation and citizens from Coimbatore
    Managing Trustee: Vanitha Mohan
    Mission: Make Coimbatore green and clean

    During our assignment:

    • Conduct awareness programs restored Coimbatore water bodies and build rainwater harvesting structures to restore ground water level
    • Tree planting program
    • Waste management program for Coimbatore dump site

    Upcoming topics:

    • Keep and save restored water bodies from pollution
    • Get sewage inlets to water bodies under control
    • Get water hyacinth growth under control

    Our Team objective - Develop a strategic plan for getting the water hyacinth growth under control

    First picture of our Team – everybody excited about incoming challenges

    First lunch together – all enjoying traditional local food

    We used every single free time to discover local country – in this case Tiger reservation.

    Our clients were so nice that gave us farewell presents – like in this case for Siruthuli Team

    Incredible experience during dinner for Benjamin when ordering Lobster.

  • CSC India 13

    Our team converged on Jaipur from four continents, represented nine countries and brought a dozen languages between us. This was the second CSC team in Jaipur, so our homestay knew what to expect as we got to know the each other for what would become our extended family over the next four weeks.

    We had the privilege to work with four disparate organisations, each of which demonstrated outstanding hospitality and warmth to us, which we hope we repaid through our individual projects.

    Only a small proportion of India’s youth receive any form of vocational training, on the other hand the private sector is increasingly lacking people and demand will further grow in years to come. Vatsalya’s vocation is to address this increasing imbalance. The NGO provides basic, practical skills training in trades as tailoring, IT, sales and marketing and hospitality for urban slum youth to enable them to gain a stable livelihood. Our work with Vatsalya was to assist them with growth and sustainability planning of their training centres. We also provided recommendations how to implement a sustainable organizational structure so Vatsalya could expand their efforts significantly over the next five years.

    Umang is an organisation that provides education for multiply disabled children. Their vocational training program develops skills and behaviours to enable disabled youth become productive and obtain employment. Our goal was first to study the existing organisation and then to create a business plan that incorporated a branding and marketing strategy to make the NGO self-sustainable in 3-5 years. Along with the business plan we provided management counselling and a detailed breakdown of the actions needed for its implementation.

    The Morarka Foundation trains rural farmers in organic techniques to promote healthier living and help the farmers rise up from poverty through extra income earned by offering a premium product. Our role was to design a technology system and streamline business processes so that the farmer management and support that Morarka offers can be scaled to accommodate thousands of farmers world wide.

    Population Foundation of India (PFI) is involved in policy advocacy and research on population issues in the country by collaborating with central, state and local government institutions. The project envisages the development of a responsive, functional and sustainable urban health system that provides need-based, affordable and accessible quality healthcare and improved sanitation and hygiene for the urban poor in eight states and five cities. The team assisted PFI with designing a centralised health management system for aggregating, generating and compiling data, reports and research outputs, as well as re-designing existing organizational processes for information collection from the field. The system will help PFI to track the progress of its program in support of their programmatic and strategic decision making.

    We were lucky enough to be in Jaipur during the festival of Deepavali – the ‘festival of lights’ – and little compares with the continuous cacophony of all-night fireworks. Other highlights range from the weekend in Agra and the Taj Mahal, to the trips to the local shops for custard apples and our favourite sweet, Burfi. But perhaps the all-round good day out was going to Vatsalya’s Udayan orphanage and school where we volunteered our services as a team, ending with being introduced to the sport of Kabaddi, where were resoundingly (and predictably) beaten by the local experts.

    For our deeper stories, conversations and pictures our blog is at

    Our weekend trip to the Taj Mahal

    A volunteering day at Vatsalya’s Udayan orphanage

    How to fit 10 IBMers in an auto-rickshaw

  • CSC India 14

    15 October 2011 – 11 November 2011

    There are eleven IBMers from the United States, the United Kingdom, France, Sweden, the Netherlands, and Slovakia. For four weeks we were one family serving various communities of Chennai, India. We accomplished five projects. We presented a framework of how to implement self sustainable local community centers to Praxis, an institute for Participatory Practices committed to mainstreaming the voices of the poor and marginalized sections of the society. We also created an IT architectural framework for Kalakshetra Foundation, a college of fine arts, dedicated to preservations of the traditional values of South Indian art. We created marketing and fundraising plans for Karunalaya, a voluntary organization working for the protection and rehabilitation of street and working children in Chennai. We provided time and project management training to the staff of Arunodhaya, a non-government, nonprofit voluntary organization serving as a social movement to abolish child labor. We also formulated a strategic plan for growth and sustainability for CFDA which is a charitable organization with the vision of creating alternative institutions for the empowerment of women. Besides the cultural immersion during the weekends, a number of our team members visited families living in slum areas, attended conferences given by the children of the organization that they help, and even attended a traditional India wedding. To quote a team member, “It is a life changing experience!”

    Eleven IBMers sharing similar goals and aspirations.

    Getting to know the community.

    A rare moment with Ms. Leela Samson, the director of Kalakshetra Foundation.

    Getting to know the art of handloom weaving.

  • CSC India 15

    February 10, 2012 – March 10, 2012

    There were 12 of us on the India 15 team, from Australia, Brazil, Japan, Germany, Netherlands, the U.S. (2), Korea, the Philippines, Colombia, Hungary and France. We were based in Coimbatore India, in the southern part of the country, in the state of Tamilnadu.

    Our team had an amazing, diverse group of clients:

    ABT Society: ABT Society is the ‘community development’ wing of Sakthi Group of Industries. The team worked with ABTS to improve the livelihood of their farmer/producers across the state of Tamilnadu, while supporting ABT’s goal of doubling milk production capacity by 2020 to meet demand in India as well as complete on the global market. The team developed a comprehensive knowledge based training package to be delivered through a self-help group model to ABT’s small and marginal farmers.

    Sankara Eye Institute: Sankara operates its eye hospitals through a combination of a paid and volunteer workforce, providing 500 free eye surgeries every day. It's also one of the largest eye banks in India, and provides preventive care for children in villages as well. The team developed a web based Knowledge Management System to centralize SOP (standard operation procedure) documents used across Sankara hospitals.

    India 75: Celebrating India's 75th anniversary of independence in 2022, India 75’s goal is to create a new socio-economic model for India, using technology and entrepreneurship to empower local communities and create sustainable urban habitats. The team developed the architecture and design for a collaborative technology system to facilitate the aggregation of data surrounding green initiatives across India.

    PSG-IMSR: PSG provides medical training for people across India and also operates several rural health centers, which provide health related training to NGOs operating in the Coimbatore region. To address the need for similar training facilities in other parts of Tamilnadu, the team developed a plan to roll out a new training facility to provide training and overnight accommodations for NGO staff from all over Tamilnadu.

    It’s hard to select a single great memory from the month, but one that stands out was our weekend trip to the neighboring state of Kerala, the next state over from Tamilnadu. We stayed in Cochin, explored the city, went on an amazing boat ride through the backwaters of Alleppy, visited Cherai Beach to swim in the India Ocean, and last but not least, got to meet the CSC India 16 team based in Cochin – they’d just arrived the week before our visit!

    The India 15 team on our last night together at the Déjà vu Hotel in Coimbatore.

    Team hug

    Group meeting at arrival

    Alli Joe kida

  • CSC India 16

    17 Feb 2012 to 17 Mar 2012

    IBM CSC India 16 is internationally recognized as IBM’s finest team of CSC participants to grace the shores of the sub continent since team India 15 (and prior to India 17).

    The team comprised of:

    • Anne-Catrin (Stockholm, Sweden) – Project Manager
    • Catherine (Armonk, US) – Financial Analyst
    • Rick (Halifax, Canada) – Software Sales Manager
    • Rafael (Sao Paolo, Brazil) – Sales Management Advisor
    • Michel (Orléans, France) - Customer Fulfillment Manager
    • Elke (Herrenberg, Germany) – IT Architect
    • Lou (Madrid, Spain) - Services Centre Manager
    • Christophe (Bois-Colombes, France) – IT Architect
    • Jennifer (Atlanta, US) – Marketing Manager
    • Hugo (Rio de Janeiro, Brazil) – Project Manager
    • Jana (Bratislava, Slovakia) – Incentive Team Leader
    • Mike (Sydney, Australia) - Managing Consultant

    The 13th team member was Klaus, who supported the team from his home in Germany. Klaus, a former participant on a CSC team that went to Brazil, facilitated the team’s training and preparation and his help was greatly appreciated.

    The team spent four weeks on the ground in Cochin, Kerala working with four wonderful local organizations:

    1) Local Economic Development Society (LEDS). LEDS focuses on the economic empowerment of small producers and micro entrepreneurs. The team completed a Market Demand Analysis for high value handicrafts.

    2) Kara Ventures. The Kara Ventures team developed pricing and marketing suggestions for their client and assisted them with the Fair Trade certification process.

    3) India@75: India16 team developed a diagnostic (As-Is situation) and proposed a framework for the Solid Waste Management chain for the city of Kochi. The team focused on identifying why a number of the various previous studies were not effective.

    4) Navabharath Foundation. The team designed an incubation model to build micro-enterprises comprised of women below the poverty line. Upon graduation, the micro-enterprises should be self-sustaining and no longer require assistance from Navabharath Foundation.

    The team bonded over shared weekend experiences including a house boat trip on Kerala’s backwaters, Kathakali theater, the tea plantations of Munnar and elephant rides. A close knit team of like minded individuals, they continue to meet on a regular basis via conference calls and the occasional sub team gathering at venues around the globe.

    The team together on their first work day

    Relaxing house boating weekend on Kerala’s backwaters

    The happiness after a shared meal

    In the hotel lobby on their last night together

  • CSC India 17

    26 March 26 – 20 April 20 2012

    Twelve IBMers representing nine countries - Argentina, Brazil, Chile, Australia, Japan, Germany, Canada, Mexico and the USA – arrived in Indore, India to do some good and become fast friends.

    IBMers in teams of three, work with four different NGOs in Indore, India.

    1. Concept Society- focuses on an integrated, holistic and participatory approach leading to sustainable development of the poor and the marginalized. The India17 team created a plan for the development and promotion of its Women’s Resource and Training Centre.

    2. India@75 - is a grassroots initiative for realizing the dream of an inclusive, sustainable and developed India by the year 2022. The India17 team developed a Toolkit to help Indorians improve water management for a sustainable urban environment.

    3. Labour Commission required the assistance of the IBM India17 team to design a centralised database system for tracking and monitoring the registration of and activities for registered beneficiaries.

    4. Urban Health Resource Centre addresses health, nutrition and well-being of the disadvantaged urban dwellers. The India17 team developed a strategic marketing, network building, branding and fundraising plan aimed at increasing UHRC visibility and bringing in funds to expand program activities.

    Indorians are a joyful and peaceful people. The IBM India17 team were moved by the determination of the most vulnerable people we encountered, whose circumstances were unimaginable to us. Water scarcity, illiteracy, lack of sanitation, very limited health services and inequity for women that would be unconscionable in most western cultures.

    It was our privelage to work with each of our NGO’s to advance their mission to improve the lives of Indians in Indore.

    Anika, Jessica and Tyler visiting the Women’s Resource center

    Maria, Miguel and Zack with women who are leading the way for water management in their community.

    Patrick, Greg and Amalia at a Labour Commission meeting.

    Delfina, Masashi and Paul with at a UHRC meeting in a vulnerable community.

  • CSC India 18

    14 September 2012 – 13 October 2012

    11 participants from 8 countries:

    • Australia (James Bradley and Johnny Lee),
    • Brazil (Alessandra Horschutz and Reinaldo Katahira),
    • Italy (Paolo Cravino),
    • Mexico (Luis Carlos Reyes),
    • Philippines (Aimee Co),
    • Scotland (Vivienne Scott),
    • Spain (Carolina Escribano) and
    • USA (Jacob Miller and Thomas Lombardi).

    Assignment was in the city of Chandigarh, India

    The IT Security Sub Team:
    The IT Security Project involved working with the PEC University to assist in developing an information technology security framework that achieves its goals in attaining safe, secure and effective critical information protection. Activities involved performing a Gap Analysis, evaluating worldwide IT Security best practices, and drafting an Information Security Policy and Emergency Response plan.

    E-waste Sub Team:
    The e-waste project involved conducting a Gap Analysis of Chandigarh’s e-waste disposal; creating a plan with recommendations, systems and processes for the formal and informal sector.

    The Centre for Education and Voluntary Action (CEVA) Sub Team:
    CEVA sub team helped developing the Marketing Strategic plan which included 5 main areas in order to achieve a balanced portfolio of grants and guarantee CEVA’s self-sufficient actions and attain a broader reach with their programs within India population, more specifically in the Punjab Area.

    The focusing areas were:

    • Vision, SWOT
    • ID Donor options
    • Programming cost
    • Success Metrics
    • Social Media

    Activities included, understanding India actual Education challenges, visiting schools where Higher Order Thinking (HOTs) is practiced, watched plays, and interacted with Indian kids to have a better understanding of the methods CEVA is supporting and practicing.

    The YTTS Sub Team:
    Youth Technical Training Society (YTTS) is a long-standing Non Government Organization (NGO) which focuses on the educational, training and upliftment issues of the urban slum-dwellers, primarily children and youth. IBM assisted YTTS to redefine their vision and mission, analysed the organisation's SWOT, developed future plans and set out a framework for a marketing strategy.

    The IBM team visited YTTS centres in and around Chandigarh, including the Sector 25 centre where creche and after school coaching classes and the Vineet 17 centre where shelter is provided for working children who are in Chandigarh without parents. The IBM team saw first hand the YTTS programs and was able to engage with the local children.

    Community service work: The IBM CSC team participated in an activity with the children of Akshar School, Kaimbala, Chandigarh with whom we conducted a Shadow and Stick Puppet Workshop on Oct 5, 2012, along with CEVA (Centre for Education and Voluntary Action).

    CSC India18 team members at the Taj Mahal monument in the city of Agra during travel on the first weekend of our assignment.

    First team dinner

    Rock Garden

    Chandigarh Train

    Midia Meeting

  • CSC India 19

    01 March 2013 – 29 March 2013

    Hello from the India 19 team! Our assignment was in the highly populated city, Kolkata. We are a very diverse group of 11 participants from 8 different home countries (Australia, Brazil, France, Japan, Philippines, Peru, United Kingdom, United States), ranging from less than 5 years with IBM to over 25+ years.

    India 19 Team members (Home Country):

    Daina Pupons Wickham (United States)
    Elsa Heliau (France)
    Fides Otayza (Philippines)
    Flavio Milan (Brazil)
    Francis Bogsanyi (Australia – resides in Canada)
    Jill Sherman (United States)
    Jocelyn McDowell (United States)
    Matilde Liendo (Peru)
    Mikimasa Arai (Japan)
    Steve Cliff (United Kingdom)
    Tiago Bueno (Brazil – resides in Italy)

    ONergy is a Renewable Energy venture passionately committed to sustainability and equity - providing complete energy solutions using appropriate renewable technologies to rural BOP (bottom of the pyramid) households. We worked with ONergy to understand, document and improve their existing business processes and teaming in preparation for the implementation of an ERP system.

    The impact was:

    • Improved business processes and workload balancing to enable ONergy to grow in a more organized and customer-focused fashion.
    • Increased customer and employee satisfaction.

    Prayasam is a non-governmental agency that empowers disadvantaged children to become leaders and health advocates in their community. Their motto is ‘Each One, Teach One’ and we lived that everyday in our work there. The IBM team facilitated a number of workshops - that were then tailored to use as learning modules for Prayasam’s education classes - and also supported the development of an organization evolution plan and the improvement of Prayasam’s communication activities.

    The teams role for Project Sukanya was to develop a strategic plan for the deployment of an Management Information System (MIS) that will enable Sukanya to support up to 20,000 NGOs and individual artisans from the West Bengal area to distribute and sell their handcrafted products to 100,000 points of sales all over India by year 2020. The kiosk allows women to bring a second income to the family.

    United Way Kolkata (UWK) started operations in late 2011. Their mission is to define, lead, and implement capacity-building programs for selected NGO partners focused on: empowering the girl child, entrepreneurial productivity, and mobile, IT-enabled health services, and develop replicable, scalable models for wider use across Kolkata and West Bengal. Our project was to provide a 5-year strategic plan for the development and success of UWK in achieving its goals and objectives, localized to the city but aligned with UW India and UW Worldwide, with focus in four main areas: marketing, partnering, fund raising, and operations.

    The organization's growth, recommended as part of our strategic plan, will directly impact the amount of projects, partnering with other NGOs,and funds raising. In the mid-term other benefits of UWK are:

    - Leadership education to NGO leaders, promoted by UWK.
    - Implement processes for NGO partners selection, projects selection, and projects delivery.
    - Improved volunteering sourcing.

    We visited Ichhe Dana twice. The education facility reaches out to children in the slum areas and provides them with the ability to enhance their fine arts in music, dance, science, poetry and more.

    Naihati Prolife, potential partner of United Way Kolkata, installed toilets, drinking water stations, arsenic and iron filters, and provided personal hygiene education at 77 schools, two of which were visited by us during our assignment: Rajibpore Girls Highschool and Sakti Gar Primary School.

    Our team’s memorable experience is our trip to Sundarban Tiger Camp. It was nice change from the busy city. The boat ride was peaceful and we visited a small village, but fortunately did not run into any tigers.

    CSC India 19 Team with IBM local Kiolkata, India volunteers visiting Ichhe Dana’s amazing and talented students and teachers

    The IBM and ONergy team after a very successful Code of Conduct Workshop.

    Team Prayasam takes a short break from the workshops to enjoy our client's rooftop view.

    IBM Team with Project Sukanya staff at the warehouse.

    Naihati Prolife, potential partner of United Way Kolkata, equipped 77 schools with sanitation infrastructure and provided education on personal hygiene. Their plans extend to many more schools in West Bengal.

  • CSC India 20

    8 August 2013 – 7 September 2013

    The India 20 team was composed of 11 IBM participants from 9 countries. The CSC assignment took place in the city of Jamnagar, Gujarat, India. There were three projects:

    Essar Foundation – Studying and providing recommendations on improving the quality of English language training in local schools. For Essar this has resulted in the establishment of additional resource to help carry out the recommendations of the report.

    Chaitanya Charitable Trust – Providing recommendations for fundraising and sustainable growth to allow Chaitaya to provide supplementary education to more Children in the Slums. For Chaitanya this has meant that additional donations have been received and more marketing and awareness generating steps are underway.

    Sava – Developing a business plan for the establishment of a Farmers co-operative in the area surrounding Jamnangar. For Sava the business plan is providing a framework to encourage more to get-onboard and invested in the project, making it become a much more likely possibility.

    The team was also busy capturing their experiences in a number of blogs – take a look here:

    Having fun with most of India 20!

    Essar team all dressed up

    Chaitanya team on-site in the Slum

    Sava team at work in the Field

  • CSC India 21

    12 September 2013 - 13 October 2013

    Our team had 10 participants from eight different countries:

    • Catie Sherry (United States)
    • Cris Raimundo (Brazil)
    • Kim Cook-Boyd (United States)
    • Liz Hampton (Australia)
    • Matthias Falkenberg (Germany)
    • Maureen Muthua (Kenia)
    • Peter Kollarik (Slovakia)
    • Ping Qin (Della) (China)
    • Tim Roberts (Australia)
    • Reshav Harisperad (South Africa)

    The India 21 team was deployed to Nagpur in the Maharashtra state from September 13, 2013 – October 12, 2013.

    The team worked with four partner organisations:

    1. The Indian Institute of Youth Welfare: 40-year old organization working to enable people through generating opportunities for women, youth, and children. The team delivered detailed recommendations and workshops to improve management systems following a recent period of organisational change.

    2. Matru Sewa Sangh Institute of Social Work is an all-women organization with strong reputation for social work and education in India; it provides professional social work education and develops civic consciousness and social responsibility in students. The CSC team conducted workshops on spreadsheets, file structure, data backup, and data versioning and delivered a computer-based system to improve the administrative efficiency to better the student support.

    3. At Ecumenical Sangam, Nagpur, the team delivered workshops on organisational visioning, values and communications practices to position the organisation for future growth. The organisation is a charitable society that works to improve community health and development in rural villages and slums around Nagpur.

    4. Yuva Rural Association helps develop rural areas through livelihood promotion, gender and social equity/inclusion, natural resource management, and policy advocacy. The IBM CSC team helped local farmers to unite and improve their livelihood opportunities by introducing new Producers Company business model, growth plan, governance and strategic direction for upcoming 5 years. By successful using this model, farmers should move higher in the value addition chain and get more benefits and money for their produce and hard work.

    Charity Event at Matru Sewa Sangh:

    The India 21 family also met with students from Matru Sewa Sangh organisation to share project experiences, and talk about skills and careers. We were warmly welcomed by the organisation with garlands of flowers, song and music.

    Group photo after session with students at the Matru Sewa Sangh. We answered questions as well spoke about our work in India.

    The team preparing for their team video (02:21) shoot.

    The “Farmer Team” at one of the crop fields.

    Tim facilitates a workshop with staff at the Indian Institute of Social Welfare.

  • CSC India 22

    7 February 2014 - 8 March 2014

    12 participants from 11 different countries:

    The India 22 team was deployed to Ludhiana in the Punjab state from 7 February 2014 - 7 March 2014.

    The team worked with four partner organizations:

    1. Bharti Foundation: Bharti Foundation is the philanthropic arm of Bharti Airtel focused on educating underprivileged children through its Satya Bharti schools. The CSC team focused on creating a comprehensive framework for monitoring and evaluating the impact of teacher training on teacher effectiveness and the usage of Teaching Learning Materials (TLM) in the classroom. This framework is focused on improving teacher and training effectiveness through the use of technology and a more structured reporting system.
    2. Punjab Agricultural University: The CSC team worked with PAU’s College of Agricultural Engineering and Technology to propose an optimized and automated work flow for the college’s manual course registration process. The team proposed a plan to implement a new automated process with the following benefits: Accessibility, Speed, Time Saving, Transparent, Automation/Quality Data, Paperless, and Data Backup/Archiving.
    3. Ludhiana Steel Rolling Mills: LSRM is a steel rolling mill based in Ludhiana that aims to create a CSR initiative focused on girl child education, starting with its own employees’ girl children. The CSC team conducted a needs assessment with employee families to develop 3 main recommendations: 1) Implement a phase-based program “Balika Shikshanam”; 2) Create a comprehensive internal and external marketing plan; and 3) Maximize stakeholder engagement. These recommendations will allow LSRM to create the biggest impact for its employees, LSRM’s CSR program, and the community of Ludhiana by keeping more girls in school, increasing employee loyalty, and contributing to social change.
    4. Swabhimaan NGO Education Society Swabhimaan NGO is a local NGO that promotes universal education by running schools for underprivileged children. The CSC team developed a strong strategy for their current internal processes and procedures, helped Swabhimaan with an assessment of their current methodology, and implemented new procedures, process and strategies to allow the organization to achieve future growth and fundraising objectives.

    Volunteer Day at Swabhimaan NGO School (SWAMI VIVEKANAND SARASWATI GURUKUL)

    The India 22 team organized a "My Fun School Day" event at Swabhimaan NGO school Swami Vivekanand Saraswati Gurukul. The team set up stations with interactive learning activities and collaborated with teachers and students for a rewarding and fun day!

    The CSC team and local Ludhiana consultant Jaspreet at the Golden Temple in Amritsar, a holy place for Sikhs

    Pierre and Cristian discuss the proposed solution workflow map with PAU colleagues

    Anneliese, Peter, and LSRM HR Manager Rajeev interview an employee family from Ludhiana Steel Rolling Mills about girl child education

    Alessandra, Rafal, and Bernardo with Bharti teachers after a teacher training, where they observed teacher behavior to evaluate training effectiveness

    Cathy and Kazu meet with Swabhimaan leaders to give feedback on the organization’s internal processes and discuss its growth strategy

  • CSC India 23

    September 12 2014 – October 11 2014

    Our team had eleven participants from eight countries:

    Together, we worked on four projects in Jamshedpur, India:

    1. All India Womens Conference Kalyan Niketan, an affiliate of AIWC New Delhi, is internationally recognized and is one of the oldest nongovernmental organizations in India. AIWC is managed by women for women. The organization provides opportunities for economic independence to women who are poor or widowed and to enable physically handicapped persons to lead dignified lives. The ask from the organization was for the IBM team to deliver a growth strategy with marketing, financial, operational insights/recommendations to:

    • Address lack of market identity/ branding
    • Improve profitability of existing product lines
    • Mitigate sole customer/product dependence on Tata Steel

    Within the constraints of a short time to address the challenges, IBM team was successful in recommending a blue print to build a long term strategy for AIWC Kalyan Niketan, to keep it true to the cause of empowering women.

    This blue print included 15-18 month roadmaps for addressing the short term challenges and building a sustainable strategy towards 1) Building their brand, 2) Building the finances, 3) Building the organization and finally 4) Building the governing board. The blue print was supplemented by Financial, Branding and Leadership workshops and the team enabled the client with financial tools to build budgets, forecasts, calculate IRR of investments and leadership tools for brainstorming - all to turn around the cultural and financial challenges that AIWC was under.

    2. School of Hope runs a day school for children with developmental disabilities. The school currently has 172 students enrolled in it ranging between the ages of 5 to 34 years. The children admitted to the school have a range of disabilities including mental retardation (mild, moderate, severe), autism, loco-motor disabilities, and Downs syndrome.

    Our goal was to provide a long term plan that will allow the School of Hope to become a Pool of excellence for students and professionals to provide the best environment for mainstreaming the mentally challenged people.

    Tata who is the major sponsor has a unique opportunity to help those children to be part of the society. The following areas will be directly impacted:


    • Expand researches for mentally disabled students by partnership with Tata Hospital and medical universities
    • Increase the awareness of needs and rights for people mentally disabled decreasing stigma


    • Grow SOH to be a reference center as a pool of inclusion for students
    • Master this subject area and raise an institute to train the teachers across India


    • Change the way parents handle and face their children increasing chances of improvement by training
    • Promote early intervention to detect any kind of children disabilities

    3. Family Planning Association of India - Medical and Diagnostic Center (MDC), Singhbhum, utilizes a paper process to manage patient health records which restricts the growth of the hospital while negatively affecting patient trust and limiting the efficiency of patient care. IBM recommended an open source Hospital Information System (HIS) that will be easily searchable and accessible while satisfying the hospital’s medical and financial process requirements. Once fully implemented, this system is estimated to save the staff 4,700 working hours per year while reducing the rate of data entry errors by 90%.

    4. Kalamandir is an organization dedicated to promoted, preserving and sharing tribal arts, cultures, and traditions. The project objectives were to recommend:

    • an integrated marketing and communications strategy for rural tourism at Kalamandir’s Amadubi Rural Tourism Centre, and
    • principles for replicating and scaling the existing Amadubi rural tourism program to other areas in the state of Jharkhand.

    Kalamandir started implementing many of the key recommendations related to branding and social media while IBM was on site, and has continued to follow the recommendations since. By implementing IBM’s recommendations, Kalamandir will increase revenues and visitors to the Amadubi Rural Tourism Centre by over 350% by the end of 2015; 93% of the revenue generated through tourism will remain within the village.

    Together, the India 23 team spent a day volunteering at Rajkiyakritya Odiya Middle School. The team organized interactive lessons with the students for an enriching and fun day!

    India 23 team celebrates Durga Puja

    Women working at AIWC - Miguel and Manju meeting with AIWC professionals

    Yves, Udaya and Carol with School of Hope students

    Yves, Anil, Carol, Amresh and Udaya confirming the agenda for final presentations

    Darren presenting the system for final users, Guo and Jacob discussing the server functionalities with the client

    Kim, Michelle, and Szandra being greeted by rural villagers at the entrance of Amadubi Rural Tourism Centre

    Two days of hands-on workshops with Kalamandir stakeholders on branding, marketing, and social media

    Amitava Ghosh (Kalamandir), Michelle (IBM), Szandra (IBM), Jahnabi Banerjee (Kalamandir), and Kim (IBM) delivering final recommendations to four government officials in Ranchi, the capital of the state of Jharkhand

  • CSC India 24

    10 October 2014 – 8 November 2014

    India 24 was assigned in Barmer, a desert town in the state of Rajasthan and which is home to the Thar Desert’s famous sand dunes.

    The group was comprised of nine IBMers representing nine different countries:

    • Anna Erdosi (Hungary)
    • Diane Benjuya (Israel)
    • Luiz Felipe Carvalho De Souza (Brazil)
    • Melissa Dranfield (Canada)
    • Patrick Calthrop (United Kingdom)
    • Ruben Soengas (Argentina)
    • Sebastian Fernando (Australia)
    • Sherwin Pelayo (Philippines)
    • Tessa Pang (United States of America)

    Three teams worked with three different partner organizations:

    1. BAIF Development Research Foundation: BAIF's mission is to create opportunities of gainful self-employment for the rural families, especially disadvantaged sections, ensuring sustainable livelihood, enriched environment, improved quality of life, and good human values. The project called for:
      • a strategy for the current project plan that leads to sustainability in the post project period, and a revised roadmap based on year-to-date actual results and current and projected issues and risks;
      • a feasibility study of farmer organization models that could be beneficial to value additions and sustainability; and
      • a BAIF exit criteria required for successful self-sustainability of the farmers.

      • The project is expected to provide:

      • improved Wadi (orchard) implementation and monitoring system, and reporting system due to the project governance framework that IBM team provided. It covers both documentation templates and management structures which would help drive the required processors;
      • easier access for the farmers to obtain funding from financial institutions by using the Basic Return on Investment Model that IBM team provided; and
      • possibility for BAIF to exit on time, if the suggested steps take place (e.g., increasing BAIF's staff).

    2. Cairn Enterprise Centre: The Centre’s primary program is the CEC training program focusing on building capacity among local youth to link them with employment through job-linked vocational skills training across educational qualification and aspirational levels. IBM developed a strategy plan to:
      • extend the CEC’s community-centric success to create an umbrella program that interlocks all Cairn CSR education, skills training and economic development initiatives in the Barmer region, for maximized effectiveness and value; and
      • enrich offerings across each initiative to provide a stronger, more sustainable path to economic independence, at the individual and community levels.

    3. It is expected that IBM’s work will allow the integrated CEC ecosystem to serve more individuals, with greater satisfaction, and to generate an uptick in skills training, job creation and sustained placement. Long term, the IBM team's recommendations are meant to drive economic independence for the community over time, particularly through effecting a shift in mindset to one of self-sufficiency and, with regard to girls and women, through driving reduced school dropouts, increased earnings, and self-empowerment.

    4. TechnoServe: TechnoServe works with enterprising people in the developing world to build competitive farms, businesses, and industries. The TechnoServe team at Barmer was struggling with the existing database (which was not structured), as a result of which, the reporting was not proper and there were significant delays in generating reports. The team developed an Excel-based, centralized data management system which helped in structured report generation and increased efficiency in project delivery. It is expected that IBM’s work will allow the project management team to generate the Monitoring & Evaluation report in 2-3 days against the current timeline of 10-15 days along with saving cost on hiring dedicated resource to manage such large data base (US$ 5,000 per annum).

    The team also worked with Barmer’s The Modern School to encourage their students to lend their voices and vision to the Clean India campaign.

    Meeting for the first time and before our flight and bus ride to Barmer.

    Sebastian, Luiz, Tessa, and Anna gathering information about BAIF’s Wadi project with local farmers.

    Diane, Melissa, and Sherwin attending CEC’s masonry class with students coming from the nearby village.

    Patrick and Ruben taking notes on TechnoServe’s programs with the community.

    From the team’s community service activity, Grade 9 and 10 students adding their voices and vision to the Clean India campaign.

  • CSC India 25

    14 February 2015 – 14 March 2015

    The India 25 team consisted of 16 participants from 11 countries representing Brazil, Colombia, Costa Rica, Cyprus, France, India, Japan, Nigeria, Netherlands, Singapore and the United States.
    8 IBMers and 8 employees of JP Morgan were part of the India 25 team. The participants also represented multiple functional areas within IBM and JP Morgan.

    The India 25 team was based in Mumbai and worked on four projects:

    1. Tata Institute of Social Sciences (TISS)
      The main objective was to help TISS with strategic and tactical solutions on key business aspects as marketing, internal communication, organization structure, stakeholder engagement and HR practices. Consultancy was provided to build and ensure strong linkages with potential employer partners to facilitate employability of students and mainly to create a sustainable program to change lives of millions of youth in India.
    2. Kherwadi Social Welfare Association (KSWA)
      KSWA is a non-profit focused on underprivileged youth, typically school drop outs. Our objective was to build a planscaling out their YuvaParivartan vocational education program from training 150,000 to 1 million youth per year across India. We focused on the KSWA organizational structure, business partners, and their financials to build a strong foundation from which they will be able to achieve their goals.
    3. Lend A Hand India (LAHI)
      Lend-A-Hand India (LAHI) is a non-profit organization started in 2003 with the mission to “make a difference in the lives of the poor through self-help” by promoting vocational education training through:
      • Direct implementation of vocational education in 100 government aided secondary schools in five states.
      • Partnership with government at central and state level to influence policy on implementation of vocational education in secondary schools
      • Memorandum of Understanding (MOU) with Maharashtra state government for project management of NSQF vocational education roll-out to 1,500 government secondary schools in next three years
    4. Akshara
      Akshara is a 20 year-old Mumbai-based, nonprofit organization and resource centre working towards empowering women and creating a gender-just society. The project objective is to conceptualize a sustainable brand, network, and communications strategy, using multiple tools to promote Akshara’s thought leadership on women’s rights, women and youth safety and empowerment of women, getting distinct stakeholders and society to change behavior through a matrix of engagement.

    India 25 didn´t want to miss the opportunity to see the magical Taj Mahal.

    Colours everyone during the Holi Festival in Jaipur.

    Meet the complete India 25 team in Mumbai. Great collaboration, 8 IBMers and 8 working for JP Morgan.

    Workshop for Akshara's leaders

    Coaching Akshara staff on communications tools and techniques

  • CSC India 26

    23 March 2015 – 17 April 2015

    The India 26 team consisted of 12 participants from eight different countries: USA, UK, Netherlands, Denmark, Mexico, Brazil, Canada, and Argentina. Based in Bangalore, India the India 26 team worked with four different local NGOs.

    EnAble India: EnAble India's mission is to empower persons with disability. The mission is founded on the firm belief that the disabled do not need sympathy -- they need a supportive environment to grow and fulfil their needs, potential and dreams.

    Its core activities are employment of people with disabilities, pre-employment services, supplemental education, counseling and support services, consultancy and training for other institutions and NGOs and technology services.

    The overall objective of the project was, through a research study, to better understand the needs, requirements and barriers around hiring persons with disabilities in the IT Industry.

    The research study undertaken by the assigned CSC Team helped to specifically identify the needs of the IT sector in terms of employing persons with various disabilities ranging from the mild to the profoundly disabled. In addition, the team recommended opportunities for improving EnAble India’s services portfolio.

    Janaargraha: Janaargraha works with citizens and the government to improve the quality of life in Indian cities and towns.

    With exponential growth of the organization in terms of number of employees and scope of projects, it has become important for Janaagraha to place a common platform for organizational data management and improve internal processes which may ease the process of knowledge sharing between employees and help create an institutional history of project works and opinions.

    The CSC team implemented the components of a knowledge management framework. They set up a knowledge management system, ran a pilot, and trained employees in various knowledge management roles to oversee the knowledge management initiative and use the new system. Janaargraha has a blueprint for scaling the initiative and the knowledge management system to all departments and additional knowledge assets.

    Samarthanam: Samarthanam Trust’s mission is to empower the disabled and underprivileged people of India through educational, social, cultural and technological initiatives. One such initiative is the Kirana Business Process Outsourcing (BPO) center that currently employs 125 people from underprivileged backgrounds (of which 70% have disabilities), who provide data processing and voice based services to clients.

    To support the Samarthanam Kirana vision of creating 6000 BPO jobs by 2020 for disabled and underprivileged people in India, the CSC team produced a business expansion plan with short, medium and long term recommendations, a sales presentation, suggestions for enhancing the image of the BPO center and ways to maintain employee motivation.

    The work lays the foundations to expand their BPO operation and positively impact the lives of the disabled, their families and communities through job creation.

    Agastya: Agastya International Foundation's mission is to spark curiosity, nurture creativity and build confidence among economically disadvantaged children and teachers.

    As a trust, Agastya is completely reliant on the generosity of its donors. For this reason, effective donor management is vital for the sustainability of its programs and services. A lack of systematic donor management has hindered Agastya’s efforts to grow as an organization and fully realize all opportunities in the donor pool.

    Agastya now has the essential framework in place for a needs based donor management system including the roadmap and knowhow to expand it into a fully functional system enabling Agastya to implement more effective donor recruitment and reporting systems leading to a marked increase in giving opportunities.

    India26 visits the Agastya Science Center near Kuppam and learns that science is a lot of fun!

    Janaagraha team at the client office

    IBM CSC India26 team and VSO in the hotel lobby

    Workshop with Samarthanam Kirana BPO employees

    EnAble India CSC Team with Client Team Members

  • CSC India 27

    Aug 21 - Sep 19 2015

    Ten IBMers from eight different countries participated in this CSC assignment, which was located in Anand in the Indian state of Gujarat. IBM worked with three fantastic partner organizations, including:

    Gujarat Cooperative Milk Marketing Federation, Ltd:
    This organization supports the dairy cooperative societies at the village level, federated under a milk union at the district level, and a federation of member unions at the state level. The IBM team worked with this cooperative to develop a methodology for determining the cost of milk production end-to-end to ensure milk producers (farmers) could understand their profitability and provide to GCMMF accurate data regarding milk production costs among all regions and seasons.

    Institute of Rural Management Anand (IRMA):
    This educational organization supports the local community by providing a partnership between wisdom of its rural people and skill of its professionals. In recent years, revenue and participation in IRMA’s management development programs has been declining. The IBM team worked with IRMA to develop a marketing and communication strategy to increase professional participation in their management development programs, resulting in increased revenue and professional reach into the rural communities of India. The team's recommendations, once implemented, are expected to increase participation by 30% in the first year.

    Foundation for Ecological Security (FES):
    This organization is committed to strengthening, reviving and restoring the process of ecological succession and the conservation of land, forest and water resources in the country of India. The IBM team worked with this organization to deliver an organizational capability maturity assessment coupled with processes, tools, methodologies, and training to support their objective of enhancing and scaling their data analytics platform, which provided data-driven insights to local communities across the country.

    A local community in the state of Rajasthan planning for crop planting. The village head proudly wears the bag the IBM team gave the community as a gift.

    The IBM CSC 27 team prior to their first team lunch together in India

    The IBM CSC 27 team celebrating the successful conclusion of their CSC assignment after delivering their final presentations to their client partner organizations

  • CSC India 28

    September 14 - October 9, 2015

    The CSC India 28 team consisted of 9 participants from six different countries: The United States, Canada, Brazil, China, Nigeria and Switzerland. The India 28 team was based in Varanasi, Uttar Pradesh, India and worked with four local Non Government Organizations:

    Human Welfare Association (HWA): HWA works with the local disadvantaged people in the Varanasi area to assist them in bettering their societal, economic, health and cultural status. Our team was asked to assist them with improving their financial management system used with their Women’s Self Help Groups as well as provide some suggestions to help market hand-made product from local artisans who have been economically challenged by the advent of machine manufacturing.

    The Women’s Self Help groups currently number nearly 200 groups with over 5000 participants. These groups pool their savings to provide loans to participants to assist in starting businesses and meeting financial needs. Currently these groups have combined assets of 3,000,000 Rupees!

    The local artisan communities in the Varanasi area number over 7000. Their livelihoods and consequently their communities have been decimated due to mechanization. An improved marketing message allowing them to position their products as handmade art will allow them to recapture a segment of the market and increase the revenue they receive for their products.

    Manav Sewa Kendra (MSK): MSK is dedicated to reducing infant and maternal mortality rates by providing vaccination, nutrition and health counseling programs. They run the ChildFund India Center, providing services to over 1,000 children and young mothers. They provide skill development and vocational training for youths and women, as well as social, psychological and economic support to participants in their programs. They have improved Lahartara Slum community development through the installation of water pumps and training programs.

    IBM CSC India 28 developed a new, VBA-based Excel MEAL-MIS Tool to automate MSK’s Management Information System. Their existing MIS was devoted to the ChildFund Center and was not being used to monitor or evaluate any of their programs. All data was being tabulated manually and there were data integrity issues. The new CSC India 28 delivered MIS tool automatically enters participant information, validates data and provides MSK information needed to evaluate their programs. The administrative time savings gained from using the new tool will allow MSK to spend more time with their clients. In addition to the initial SOW deliverables, CSC India 28 upgraded MSK’s PC infrastructure. A web site was published for them, along with Facebook, Twitter and YouTube sites. These new social networking capabilities will give MSK the opportunity to share their accomplishments, while helping to obtain additional program support.

    Singh Research Foundation (SRF): The SRF mission is to meet the needs of women, children, and the most vulnerable through community empowerment. These needs focus on education, health and livelihood. SRF has a holistic approach that is applied to all programs through their staff and volunteers to influence and enable a self sustaining society that is empowered to develop socially, culturally and environmentally to promote changes for women and children with education, nutrition, rights and protection.

    SRF needed improvements in communication both internally and externally. The specific requirements targeted areas for effectively communicating organization progress, producing measurable results, driving continuous improvement to grow donor funding, improving digital eminence and branding and expanding staff operations and potential.

    The CSC project team strengthened SRF's value proposition and improved their internal and external communications through: 1) An overall Communication Strategy with plans for both internal and external communications that include the goals, objectives, strategies, benefits, commitments and measurements for results, 2) Development of an extensive set of marketing collateral and support for its use targeting social media, donors, service recipients, and business development networking, 3) Improved digital eminence with increased social media presence, restructured social media content, and knowledge and training to continue to expand the SRF branding and recognition. 4) Team collaboration research and recommendations for use by staff to improve cross organization communication, and 5) Options and an approach for launching a Child Sponsorship program for 50 needy children.

    Community Service Performed: The entire 9-member CSC India 28 Team participated in a “Day of Service” at the MSK ChildFund Center in Chandauli. The team provided the following programs to three groups of Center participants: 1) Children ages 10-14: a drawing competition and volleyball, 2) Girls ages 15-20: a Henna Mehndi competition and geography learning/country flag making, and 3) Women ages 20-30: role playing and sharing activities. It was a tremendously satisfying day and an opportunity to meet and work with these NGO clients!

    CSC India 28 Team

    SRF Sub team

    MSK sub team

    MSK sub team 2

    HWA sub-team “Best Office Ever!”

    India 28 HWA team in action!

  • CSC India 29

    9 February 2016 – 18 March 2016

    The India 29 team traveled to Mysore and consisted of 12 participants from nine different countries: China, Ecuador, Germany, Hungary, India, Israel, Japan, Peru, Spain, and the United States. Based in Mysuru, the India 29 team worked with four different local NGOs.

    SVYM: SVYM’s mission is to facilitate and develop processes that improve the quality of life of people by focusing on health, education, socio-economic empowerment, as well as training and research.

    In order to enhance operational efficiency, the CSC team implemented a knowledge management framework as well as ran pilot programs in key areas of the implementation. Additionally, the CSC team provided hands-on training and best practice to administrators, implementers, as well as end users of the knowledge management system to ensure successful deployment. With an eye to the future, the CSC team also provided recommendations on longer term solutions for donor management to promote greater stakeholder engagement.

    Pratham: Pratham is an NGO which mission is to Develop methodologies and content and provide a comprehensive set of educational programs for 3 to 16 years old children.
    The objective of CSC team was to develop a digital strategy in order to attract and retain donor and volunteers and provide recommendations for the implementation of an MIS system for resources scheduling. Additionally the CSC team provided a presentation for Change Management tailored to Pratham's needs and a list of all the findings and general recommendations for Pratham's short and long term objectives.

    JSS: JSSPDA assignment, was to design an MIS System the institution is looking for to automate their operations. The project included understanding JSSPDA processes, database design, best practices and recommendations.

    The impact of the assignment is to have already the MIS design and need only to continue with the implementation.

    APITCO: APITCO is the qualified vendor by Government of India to implement the DDU-GKY program in Karnataka, which is the skilling and placement of rural poor youth (In Karnataka, 150K people will be trained and placed job in 3 years by this program). The CSC team proposed several solutions to conduct program more effectively. The recommendations given by IBM will be then implemented in other DDU-GKY vendor in all India in the program itself as wells in APITCO as a company.

    Community Day: SVYM hosted a highly interactive day between the entire CSC team and members of local Self-Help groups (SHGs). We learned about the tremendous power of the SHG movement in India, played games together, juried a rangoli competition, and marveled in their handicrafts.

    SVYM training… along with some fun!

    Beautiful rangoli artwork at the community day

    Community day participants gifted the CSC team with lovely homemade baskets.

    JSS team in native costume

    APITCO team w/ host organization

    Pratham Team

  • CSC India 30

    26 February 2016 – 26 March 2016

    Twelve (12) participants, representing the USA (incl. Puerto Rico), Canada, Brasil, Argentina, England, Ireland, Sweden, France, Japan and Australia.

    Location: Raipur, Chhattisgarh, India.

    Assignments were split across 4 sub projects, working with the following partners / NGOs:

    • BKG Academy:

      BKG Academy is an institute for education and skill development whose mission is to develop the study skills of its students as well as improving their communication and social skills so that the students’ future employability is increased. IBM assisted BKG Academy with creating a tool that will allow BKG Academy to perform a Skill Needs Assessment tool that would allow BKG Academy to evaluate the undereducated and unemployed youth of the area to determine what sort of skills training they need to meet the new job market demands of the area. IBM also provided processes and procedures to help BKG Academy understand when they needed an education training partner to meet those needs, and when new instructional materials would be required.

    • Agricon:

      Agricon Samiti based in Raipur, Chhattisgarh, India, works towards ensuring agriculture-based livelihood support to poor and marginalized people from rural areas by developing income-generating opportunities at village level through integration of natural resources and a focus on developing entrepreneurial skills among farmers. The IBM CSC India 30 / Agricon team mission consisted into designing a management information system (MIS) to manage the village and household assessment data, which will help to identify and prioritize the agricultural intervention projects, social and government pension eligibility programs in a sustainable manner.

    • CGSCPCR:

      An online platform was developed by IBM in collaboration with UNICEF and Chhattisgarh State Commission for Protection of Child Rights (CGSCPCR) to enhance the efficiency to register, address and monitor cases of children in conflict with law and under child protection law.

    • UNICEF and State Rural Livelihood Mission (SRLM):

      Within the state of Chhattisgarh, one of the purposes of SRLM is to promote women’s economic empowerment through micro-enterprising or aggregated activities (Self Help Groups). SRLM (and UNICEF) want to figure out how to expand the SHGs, how to get banks involved, how to upscale the level of collection, and invest funds intelligently and meaningfully. As part of this there is a need to better market the SHG products and create a regular income through this venture, as well as reduce SHG process input costs, eg farming seeds. The intent is to leverage the already socially aggregated / federated communities (SHGs, Villages, Clusters and Blocks) to create critical mass.

    Anticipated impact for each of the above 4 sub projects are:

    • BKG Academy:

      The youth (ages 18-45) of 41 farming villages were displaced from their traditional source of income when the Chhattisgarhi government purchased their agricultural land to build the new capital of Naya Raipur. Many of the villagers have very little education and almost all of them are first generation job seekers. Our Skill Needs Assessment tool will help BKG Academy provide the training that those unemployed villagers need to be successful in an increasingly modernized district.

    • Agricon:

      With better data quality, data visibility, and reporting capabilities, Agricon estimates that the MIS will help them double the project funding provided by the government and agency sponsors, and improve the livelihood of more than 1 million marginalized farmers in Chhattisgarh.

    • CGSCPCR:

      The Commission is the first in the country with a formal complaint mechanism, and the system will help CGSCPCR to exchange data with authorized parties, ensure transparency, generate progress reports and track trends, thus avoiding delay in dealing with cases of children in the state.

    • SRLM:

      The developed Marketing and Branding Strategy is a pivotal framework for promoting the collective aggregation of economic activities of SHGs and more sustainably and profitability by exploring new markets, channels, avenues, including the potential branding of ‘new’ products. This should help increase the communities’ livelihood qualities through these products. For UNICEF, increased livelihood (and income) translates into the opportunity for better promotion of nutrition interventions amongst SRLM SHGs / families. LIVELIHOOD is used as the driving concept; NOT profitability in isolation. A holistic approach is used in order NOT to destroy the existing social fabric of the communities.

    The team participated in the following community service work during their stay in Raipur:

    • BKG Academy students:

      Met with students and answered questions about education, jobs, and opportunities for educated people, as well providing feedback on business plans presented by the students.

    • Chhattisgarhi girls home/school:

      Met with girls and young women who had been rescued from neglect, abuse, and trafficking, learned about the skills they were learning to provide for themselves as adults, and assisted with English skills and cultural exchange through song and dance.

    • CGSCPCR:

      The Commission is the first in the country with a formal complaint mechanism, and the system will help CGSCPCR to exchange data with authorized parties, ensure transparency, generate progress reports and track trends, thus avoiding delay in dealing with cases of children in the state.

    • In addition, the team was engaged helping for 2 hours the "Bunch of Fools" based in Raipur. The "Bunch of Fools" is a group of volunteers obsessed about cleanliness around the city. Each Sunday, they spot one very dirty street and will clean it as well as fully rehabilitate it by removing all the waste as well as painting the walls with designed art effect as well as earth friendly messages.

    Agricon team attending a women self-help group status meeting in Bilaspur

    BKG team visits school in Dhamtari.

    First day at UNICEF to strategize the way ahead for online mechanism for tracking child rights violations

    SRLM team participating in a weekly Self Help Group (SHGs) meeting in Bilaspur.

    The entire CSC India30 team together for dinner.

  • ESC India 1

    20 May 20 2011 – 11 June 2011

    Five IBM executives from a cross section of the US and the Netherlands comprised India ESC Team 1. The team successfully completed a 3-week Executive Service Corps engagement with the Delhi-Mumbai Industrial Corridor Development Corporation assessing plans for up to 24 new cities in Northwest India. They applied Smarter Cities thinking to a far-reaching, visionary effort to dramatically transform India's urban landscape.

    The team also engaged in a community service activity with a visit to the Hope Foundation School

    ESC India 1 team