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Supply Chain

IBM’s supply chain continued its evolution in support of our product and services offerings to our global customers. With suppliers located in close to 100 countries, social and environmental responsibility is a major facet of our corporate responsibility efforts. As described in the following sections, this area continues to grow in terms of IBM’s own efforts and in collaboration with other parties.

IBM’s supply chain is an asset that helps us to deliver consistently high quality goods and services to our customers on a local and global level. We are very much aware of the importance that comes with having a supply chain of this magnitude and, as such, we have crafted our social responsibility efforts in unison with our providers to promote sustainable performance as a shared objective.

In recognition of IBM’s leadership in advancing supply chain social and environmental management systems, the Institute of Supply Management, in May 2011, honored IBM with the Award for Supply Chain Excellence for Sustainability. While we were grateful for this recognition, we also realize that our responsibilities in this area are continually evolving and developing. And to this end, in light of the increased interest that many stakeholders have in our global supply chain, this report provides enhanced transparency and data for the initiatives described herein.

Supplier Spending: $36.5 Billion Total in 2011

2011 Supplier Spending by Category

Dollars in Billions

2011 Supplier Spending by Category
2011 Supplier Spending by IBM Location

Dollars in Billions

2011 Supplier Spending by IBM Location

In 2011, approximately 90 percent of our global spend in Production and Logistics Procurement (in support of our hardware and logistics business operations) occurred with the following firms:

Acbel Polytech Altis Semiconductor
Amkor Technology Applied Materials
ASML Avago Technologies
Benchmark Brocade
Celestica Cisco Systems
Compro Business Services Dai Nippon Printing
Delta Electronics Emerson Network Power
Emulex Endicott Interconnect
Flextronics Fuji Electric
Hitachi Hon Hai
Hynix Intel
Jabil Circuit Kingston Technology
KLA-Tencor Kyocera
Lam Research Lenovo
Maxim Micron Technology
Molex NEC
NetApp QLogic
Quantum Samsung
Seagate Shin-Etsu Handotai
SMART Modular Technologies STEC Technology
Tel-Ad Electonics The Karrie Group
Tokyo Electronic Ltd. Toshiba
Venture Volterra
Wistron Xyratex

And in Services and General Procurement (in support of our software, services and overall operations) approximately 45 percent of our global spend was with the following firms:

Adecco Group American Express
Artech Information Systems AT&T
CA Technologies CBRE Group
CDI Cisco Systems
Collabera CTG
Deloitte Touche Tohmatsu Delta Air Lines
EMC Ernst & Young
Fluor Fujitsu
GDF Suez George P. Johnson
Hays Hertz
Hewlett-Packard Hilton
Hitachi Infinite Computer Solutions
Infor Global Solutions Internet Initiative Japan
Johnson Controls Jones Lang LaSalle
Juniper Networks LeasePlan
Lenovo Manpower
Marriott Microsoft
Mitsubishi MW Group
Oracle Platinum Equity
Randstad Ricoh
Rocket Software SAP
SHI International Sumitomo
SDI International Corp. TES
Verizon Worldwide TechServices, LLC
WPP Group ZeroChaos