IBM Sterling® Order Management
Sterling Order Management transforms businesses with a platform that provides centralized management and real-time visibility into inventory, orders and fulfillment across the network. With customizable rules, real-time inventory visibility and dynamic fulfillment, you can feel confident to seamlessly take orders, say “yes” more often, and present a committed delivery promise.
Sterling Order Management features
Enhance the customer experience
Keep customer promises with flawless order fulfillment execution, from pre-purchase to post-purchase, across all channels.
Capture real-time inventory visibility
Customize inventory supply and demand to advance views of on-hand, in-transit and future inventory.
Leverage omnichannel capabilities
Attract shoppers with omnichannel fulfillment options such as curbside pickup, buy online pickup in store (BOPIS), ship-from-store (SFS), drop ship and more.
Manage multi-brand complexity
Leverage multi-brand order execution with complex capabilities for inventory segmentation and allocation.
Harness advanced intelligence
Utilize AI-powered insights to scale operations and maximize profitability.
Establish comprehensive reverse logistics
Deliver customer satisfaction with returns dispositioning, acceptance of cross-channel returns, exchanges on existing sales orders, and visibility into return order status.
IBM Sterling® Order Management Essentials
Get robust order management designed to evolve and grow as your company’s strategy changes. Sterling Order Management Essentials is a flexible solution with templatized functionality designed to adjust to your ever-changing business needs with fast time to market. The solution is built for businesses looking for core functionality to support inventory management and omnichannel fulfillment options such as curbside pickup, buy online pickup in store (BOPIS), ship-from-store (SFS), drop ship and more.
Sterling Order Management Essentials features
Deploy order orchestration for omnichannel excellence
Aggregate, manage and monitor sales orders to support omnichannel operations.
Reach your payment processing potential
Simplify processing, authorization and settlement of any type of payment.
Enhance supply and demand matching
Access a consolidated view of inventory supply and demand, enabling tracking of on-hand and future inventory.
Optimize order processing
Use automation to control order processing with configurable distribution groups and sourcing rules to boost efficiency.
Oversee orders from end to end
Employ a powerful order engine to manage orders through their lifecycle from creation to scheduling, fulfillment and invoice.
Rethink returns processes
Manage return order creation, receiving and refund processing seamlessly.
Testimonials
“ Historically our business has had to run B2B fulfillment processes manually because of our legacy systems. With IBM OMS, we have the capability in a consolidated platform to provide real time inventory visibility and optimized order orchestration for our ecommerce channel, which will result in a better customer experience. ”
- Mohit Jain
- CIO
- Fleetpride
“ Our key criteria for the solution were flexibility, user-friendliness, ease of maintenance and cost-effectiveness. Before we started evaluating IBM Sterling Order Management, we had the impression that IBM solutions were only designed for far larger retailers than us, but all our experiences since then have shown us that couldn’t be further from the truth. ”
- Keir McIntyre
- Director of Direct to Consumer Technology
- Eileen Fisher
“ When customer behavior changes, we need our technology platform to react to that. A flexible architecture enables us to pivot and know where we’re investing our time. ”
- Ope Bakare
- Vice President and Chief Enterprise Architect
- Hudson’s Bay Company