What is document processing?

Document processing automates the conversion of unstructured content buried in business documents into structured data that is useful for business processes. It enables business users to extract valuable data more easily and accurately from paper documents, electronic documents and images.

 How it’s used 

What you get 

Document processing features

AI-powered services produce data you can trust to drive better business outcomes

No-code setup experience

Create a document processing flow with a visual, click-through approach to building applications.

Data extraction

Extract data from structured, semi-structured and unstructured documents.

Classification and categorization

Identify disparate documents and sort them into the appropriate buckets.

Automatic error correction

Detect and correct data that’s been extracted incorrectly or should be enriched.

AI at every stage

Infuse AI throughout a business process, from data collection and enrichment to the training of new document types.

Out-of-the-box templates

Adapt to any business need with prebuilt templates that allow you to tailor a process relevant to your documents.

Easy-to-train models

No data scientist is required to set up an application or train a machine learning model.

Automation foundation

Shared components

icon representing integration

Build once and reuse

A set of common AI and automation components power each IBM Cloud Pak and provide security-rich integrations between them — so you can build once and then reuse across your business and IT operations. Key components include:

  • Process mining to identify trends, patterns and details of how a process unfolds
  • Task mining to find low-hanging RPA opportunities
  • Robotic process automation to automate repetitive tasks
  • Unified asset repository to store and share reusable automation artifacts
  • Single event hub to process event data in real time and feed machine learning.

Work orchestration

icon representing interactivity

Personal, interactive AI

Give workers their own interactive AI — in tools they already use, like email, calendars and Slack® collaboration software — to help them perform routine and mission-critical tasks faster. Initiate work just by speaking and then a powerful AI engine goes to work combining prepackaged skills based on organizational knowledge and prior interactions.

Enterprise-grade containers

icon representing deployment

Deploy anywhere

The automation foundation and IBM Cloud Paks are containerized software that run on Red Hat® OpenShift®, an enterprise-ready Kubernetes platform. Such containers are ready to deploy anywhere: hybrid cloud, multicloud and edge. Red Hat Open Shift offers one point of control to simplify orchestration across all of your environments.

IBM certifies and manages the container templates to automate the software lifecycle from configuration to monitoring, scaling, compliance and patching. Security hardening techniques reduce the chance of even common vulnerabilities.

Key use cases

Account servicing

icon representing customer service

Jump-start the document training process by reading common fields like “customer address” and “account number” or directly reading PDF form definitions. Use RPA to automate the entry of data into back-end systems. Identify account closing requests and forward to agents to increase customer retention.

Automated enrollment

icon representing process automation

Eliminate inefficient, manual spreadsheet processing for program enrollment. Guide users through a step-by-step process, training the system to recognize key fields from enrollment forms. Ensure that data and currency fields are accurately recognized and use custom validators to handle unique fields.

Faster customer quotes

icon representing acceleration

Accelerate the customer quote and approval process by automatically reading and classifying application documents and extracting the appropriate data. Extracted data is returned in a standardized format and, with human-in-the-loop validation, is complete and accurate so you can respond with a quote faster than your competitors.

Everest Group named IBM a leader among intelligent document processing (IDP) technology vendors.