Feature spotlights

Personalized technical advice

IBM® Support Value Add Offering for Netcool® Impact Health Assessment provides personalized advice and suggested methods of implementing recommended changes and explanations on the impact to your environment, while demonstrating the functionality of key components.

Flexible support

Provides a flexible solution for root cause analysis of critical problems and advice to minimize disruptions. After completing an assessment and gaining an understanding of your business requirements, an IBM Support Engineer will provide proactive guidance on your deployment and any custom functionality.

Block hours of support

With up to 8 hours of scheduled time, a remote assessment is performed, recommendations are provided to help correct performance issues and suggestions are provided to fine-tune your key components and core applications.

Apply best business practices

Apply recommendations from an IBM Support Engineer who will verify the health and stability of your Impact environment and provide best practices on maintaining resiliency of your solution.