Feature spotlights

Analyze customer behavior

Optimize your digital channels by visualizing web and mobile interactions.

Solve abandonment with AI Struggle Analytics

AI alerts you to customer struggles in your digital world and helps you quantify business impact so you can prioritize a fix.

Save time, take action with AI Anomaly Detection

Capitalize on opportunities, correct failures. When performance is abnormal, either good or bad, Watons tells you – right away. And the best part of all? He tells you why - the top contributing factors to spikes and dips.

Detect and fight fraud

Keep digital records of online transactions and be alerted to potentially fraudulent behavior patterns.

Optimize design and usability

Analyze and understand user intention across channels with session replay, heatmaps, attention maps, link and form field analytics, and more.

More profitable & effective customer service

Improve problem resolution speed and reduce call time in call centers.

Secure your data

Block sensitive data to keep it from the cloud, or keep all data on your premises. We enable compliance with applicable regulations like GDPR.

Ask Watson and save time

Need help? Start a chat with your AI-powered Watson Assistant.

Boost the mobile experience

Make sure your cross-device, cross-browser, and app users have a smooth experience and come back for more with mobile analytics.

Leverage the Watson Customer Experience Analytics suite

Reach a new level of integrated, actionable insight into the customer journey with AI. Create end-to-end experiences impactful enough to capture market share.

More CX Insight from IBM

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Customer case studies

  • Case study image

    Acting fast to fix digital experience issues and help customers

    Shubert Ticketing
    Read the case study
  • Fixing customer struggles to boost conversion

    Dollar Bank
  • Case study image

    Shaping seamless digital experiences to enhance omni-channel shopping capabilities

    Roots
    Read the case study

Technical details

Software requirements

IBM Tealeaf has flexible deployment models including cloud, on-premises, and a cloud/on-prem hybrid model. Please contact us for details.

    Hardware requirements

    IBM Tealeaf has flexible deployment models including cloud, on-premises, and a cloud/on-prem hybrid model. Please contact us for details.