Manage IT, operational assets
IBM can manage all assets (IT, Enterprise, Smart) from one platform (with Maximo) reducing support disconnects and cost, and enabling service management process to be applied to all assets and services.
Create software app store
IIBM® BigFix creates a software app store that enables users to select software with automated approvals, accounting, and deployment.
Analyze change impacts
Automated change analytics in Control Desk enable clients to understand the service impact of changes and collisions with other changes to minimize outages and issues.
Manage software assets
Maintain compliance, reduce software waste, manage entitlements and contracts and reclaim under used assets with IBM Control Desk's asset management capabilities.
Manage IT and Operational assets and services in an integrated manner to streamline support, availability, and reduce costs.
Easily manage and route incidents and requests. Check status at a glance through a streamlined dashboard.
A browser is required to access the application. The following browsers are supported:
- Internet Explorer 7.0.x and 8.0x
- Firefox 3.5x and 3.6.x
- Safari 5.1
- Native browser on iOS devices (iPhone, iPod touch, and iPad) for Everyplace only
- Native browser on devices running Android 2.1, or later, for Everyplace only
- Native browser on Blackberry devices (6.0, or later) for Everyplace only
See Software Requirements for IBM Control Desk System Requirements.