What it can do for your business

Rapid expansion of information technology has transformed the way organizations create value. Yet as users and the infrastructure grow to take advantage of the automation and insights IT delivers, managing the resulting multivendor, multiplatform environment becomes an increasingly complex task. IBM® Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It reduces costs and increases satisfaction through user friendly self-service, automated service management and seamlessly-integrated, best-practice based service desk capabilities.

Reduce help desk calls

The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff.

Improve first call resolutions

IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information.

Reduce outages

Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.

Key features

  • Manage IT, operational assets
  • Create software app store
  • Analyze change impacts
  • Self service, service catalog
  • Manage software assets
  • Manage changes
  • Manage issues

Security and privacy in the cloud

  • IBM enables companies to scale and adapt quickly to changing business needs without compromising security, privacy or risk levels when using IBM cloud offerings.

    Learn more about IBM Cloud security

Which option is right for you?

  • Authorized users

    Full-featured service management solution

  • Concurrent users

    Full-featured service management solution

See how it works