Integrated hardware & software support with tiered options

IBM® Power Systems Hardware and Software Support Services provide around-the-clock integrated hardware and software services backed by our global support infrastructure, product expertise, and proprietary analytics tools. Receive consistent quality services with our global infrastructure of people, parts and processes – no matter where you are. Choose the service level you need, whether through our integrated support tiers or standalone options.

Support option: Basic Care

Get 24x7 same-day response for hardware, remote support for software, and 24x7 support for Severity 1 problems.

Support option: Enhanced Care

Receive all the benefits of Basic Care and add faster response times and client care services with an assigned remote account manager.

Support option: Premier Care

Get Basic and Enhanced Care, plus proactive support services designed to help prevent outages – including integrated hardware/software support, microcode analysis, media retention, and code upgrades.

Four good reasons to use these services

  • Support configured to your needs
  • Expert service delivery
  • Innovative technologies for faster, better response
  • Pay only for what you need with tiered service options