What it can do for your business

IBM support provides a global infrastructure and skills to help manufacturers and system integrators deliver enterprise-class, post-sales technical support to customers. We manage your remote technical support, field services and parts logistics so you can focus on product development and growth. Our analytics enables us to predict when replacement parts are needed – resulting in reduced costs, less downtime, increased efficiency, and greater availability. Our robust services infrastructure helps you ramp up services in new geographies, provide consistent service-level agreements (SLAs) and enhance the client experience.

World-class service

With 19,000 service personnel, IBM support has the in-depth capacity to manage the technical support services for your customers.

Global infrastructure

IBM support has a globally consistent, knowledgeable, and skilled services infrastructure.

Analytic insights

By using analytics-driven customer insights, IBM support can increase the product and the service quality.

Improve client experience

Our preventive maintenance measures use advanced analytics to reduce the number and severity of outages – resulting in more satisfied customers.

Four good reasons to use these services

  • Take advantage in-depth IBM support
  • Accelerate time-to-market for new products
  • Use IBM analytics for insights and preventive maintenance
  • Gain more flexibility with your investments