Browse our Customer service and CRM categories

Call center

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Manage call center activities to meet customer needs and drive better business outcomes

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Watson Assistant

IBM Watson Assistant is a service on the IBM Cloud to help you build and deploy virtual assistants.

 

Airline Control System V2

IBM Airline Control System V2 (ALCS) is a software interface between application programs and the z/OS operating system

Customer experience

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Deliver the best possible brand experience by managing and improving every touchpoint with the customer

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IBM Db2 Augmented Data Explorer

Explore a web-based Db2 tool designed for business users to help them more easily pull insights from data within Db2 databases on premises and on cloud.

 

Watson Personality Insights

IBM Watson Personality Insights is a service on the IBM Cloud that enables you to predict personality characteristics, needs, and values through written text.

Customer relationship management

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Understand your customers better through data, reduce churn, and identify new potential relationships

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IBM Sterling Partner Engagement Manager

IBM Sterling Partner Engagement Manager enables efficient, automated trading partner onboarding, shortening processing times by up to 75 percent.

 

IBM Watson Care Manager

Enable your care teams with the ability to individualize patient care needs and recommend action on the optimal combination of treatment, services and benefits.

Customer service

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Understand how to serve customers better during the vital purchase interaction

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Airline Control System V2

IBM Airline Control System V2 (ALCS) is a software interface between application programs and the z/OS operating system

 

IBM Sterling Store Engagement

Increase sales and improve customer service across multi-store environments with IBM Sterling Store Engagement. Bringing efficiency to store operations.

Help desk

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Understand how to improve customer service when customers need help or experience problems

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Watson Assistant

IBM Watson Assistant is a service on the IBM Cloud to help you build and deploy virtual assistants.

Loyalty management

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Find out who your best customers are and how to keep them

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Watson Assistant

IBM Watson Assistant is a service on the IBM Cloud to help you build and deploy virtual assistants.

 

Watson Personality Insights

IBM Watson Personality Insights is a service on the IBM Cloud that enables you to predict personality characteristics, needs, and values through written text.