Browse our Customer service and CRM categories

Call center

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Manage call center activities to meet customer needs and drive better business outcomes

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Watson Assistant

Quickly build and deploy chatbots and virtual agents across a variety of channels including mobile devices, messaging platforms and robots

 

IBM Voice Agent with Watson

IBM Voice Agent with Watson helps enhance your call center operations by connecting to IBM Watson services.

Customer experience

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Deliver the best possible brand experience by managing and improving every touchpoint with the customer

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IBM Journey Designer

Empowers marketers to collaborate with a single view of the customer journey and continually improve customer experiences

 

Digital Reinvention

Digital Strategy and iX consulting services help you meet the challenges of the digital age with new business models, new expertise, and new ways to work.

Customer relationship management

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Understand your customers better through data, reduce churn, and identify new potential relationships

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IBM Watson Customer Experience Analytics

IBM Watson Customer Experience Analytics uses AI to help you drive cross-channel customer experiences impactful enough to capture market share.

 

IBM Phytel Coordinate

Proactively establish patient cohorts among an entire patient population and deliver automated messaging campaigns to engage patients.

Customer service

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Understand how to serve customers better during the vital purchase interaction

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IBM Tealeaf

IBM Tealeaf offers customer experience analytics that help businesses optimize customer experience on sites and apps through actionable, AI-powered insight.

 

Weather Company Operations Dashboard

Weather Company Operations Dashboard provides real-time, accurate and location-specific intelligence to help teams make better decisions that can improve operational efficiency and profitability. It aggregates weather data and allows customization and alert triggers.

Help desk

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Understand how to improve customer service when customers need help or experience problems

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Watson Assistant

Quickly build and deploy chatbots and virtual agents across a variety of channels including mobile devices, messaging platforms and robots

 

IBM Technology Support Services - Cloud Data Center Support Services

IBM Cloud Data Center Support Services help you achieve high IT availability through predictive maintenance and virtualized and cloud infrastructure

Loyalty management

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Find out who your best customers are and how to keep them

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Watson Assistant

Quickly build and deploy chatbots and virtual agents across a variety of channels including mobile devices, messaging platforms and robots

 

Watson Marketing Solutions

Learn how Watson Marketing solutions powered by an AI marketing platform can enable brands to drive customer loyalty and work smarter